J.P. Morgan is seeking a talented candidate as an AI Knowledge Enablement Associate in the Commercial & Investment Bank (CIB). The role sits within the CIB’s AI Enablement team, reporting into the AI Knowledge Enablement.
As an AI Knowledge Enablement Associate within the Corporate & Investment Bank (CIB), you will support the design, delivery and scaling of AI upskilling, awareness and change management initiatives. The role focuses on building foundational AI literacy, helping employees understand where AI is present in their day‑to‑day tools, and enabling responsible adoption of AI capabilities. The successful candidate will also help maintain a central AI Tool Inventory and support a structured communications approach to AI across CIB.
The CIB AI Enablement team is responsible for driving the adoption of AI and accelerating the analytics agenda globally across Markets, Payments, Securities Services, and Global Banking — driving the integration of AI into business workflows to deliver measurable commercial impact. The responsibilities of the Chief Data & Analytics Office include advancing both traditional AI/ML and generative AI capabilities, identifying priorities and focusing on high-impact AI use cases, setting the GenAI strategy around LLMs and Agentic AI, reusing and scaling AI solutions across lines of business, and fostering a culture of innovation and an AI-first mindset among employees.
Job responsibilities
- Support and deliver cross‑CIB AI upskilling initiatives, from initial design through to implementation and continuous improvement including delivery of AI training to build foundational AI literacy
- Support change management activities that promote responsible AI adoption and embed AI into everyday ways of working
- Create intuitive and interactive data visualizations to present complex information to stakeholders and ensure that data and analytics are available with high levels of accuracy to drive decisions and business outcomes for CIB
- Conduct analysis to identify gaps in existing AI upskilling and awareness initiatives across CIB, supporting targeted solutions to close gaps and strengthen AI enablement programs
- Support a multi‑layered communications strategy for AI across CIB, draft and refine communications materials (e.g. intranet content, newsletters, leadership talking points)
- Support design and delivery of at scale cross-CIB AI upskilling initiatives from concept through implementation and continuous improvement, balancing speed with governance requirements
- Help track progress and engagement across AI knowledge and upskilling initiatives and review participation, feedback and adoption data to understand where additional interventions are required
Required qualifications, capabilities, and skills
- Experience in strategy, communications, change management, and/or learning & development
- Strong narrative and messaging skills: ability to craft clear storylines, key messages, and executive-level materials from complex inputs and evolving context
- Experience in communications and/or upskilling / learning and development roles
- Foundational knowledge of AI / machine learning and generative AI, including basic prompt‑engineering concepts, key risks and responsible AI principles in a regulated environment
- Strong verbal and written communication skills, with the ability to translate complex AI, technical and regulatory topics into clear, concise and practical materials.
- Proven ability to deliver multiple initiatives to conclusion across a diverse group of partners, managing competing priorities and working effectively under pressure.
- Driven with a curious mindset and a high tolerance to ambiguity
- Strong analytical mindset: comfort using data and qualitative insights to define problems, set success measures, and continuously improve enablement
- Proficiency in Microsoft Excel and PowerPoint, including the ability to analyze data and produce clear, well‑structured materials.
- High level of organization, attention to detail and learning agility, with the ability to quickly assimilate new AI tools, policies and regulatory developments
- Bachelor’s or Master’s degree in a relevant field (or equivalent practical experience).
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About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Experience in strategy, communications, change management, and/or learning and development
- Strong narrative and messaging skills, including crafting clear storylines, key messages, and executive-level materials
- Experience in communications and/or upskilling or learning and development roles
- Foundational knowledge of artificial intelligence, machine learning, generative AI, prompt engineering, AI risks, and responsible AI principles in a regulated environment
- Strong verbal and written communication skills, including the ability to translate complex AI, technical, and regulatory topics into clear materials
- Ability to deliver multiple initiatives to conclusion across diverse partners while managing competing priorities and working under pressure
- Curious mindset and high tolerance for ambiguity
- Strong analytical mindset and comfort using data and qualitative insights to define problems, set success measures, and improve enablement
- Proficiency in Microsoft Excel and Microsoft PowerPoint, including data analysis and production of structured materials
- High organization, attention to detail, and learning agility, including the ability to assimilate new AI tools, policies, and regulatory developments
- Bachelor's or Master's degree in a relevant field, or equivalent practical experience
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
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Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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