The Role
Deploy and integrate third-party AI modules across internal applications and e-commerce platforms. Automate operational and customer journey processes, build secure APIs and data pipelines, configure AI tools for predictive insights, and perform end-to-end testing for accuracy, stability, and privacy. The role also creates documentation and trains company-wide teams on AI dashboards and tools.
Summary Generated by Built In
JOB RESPONSIBILITIES
- System Integration : Deploy and connect third-party AI modules into internal business applications and external e-commerce touchpoints.
- Process Automation : Identify operational bottlenecks and customer journey friction points to implement automated AI solutions.
- Data Pipeline Management : Build and maintain secure, compliant APIs to sync cross-departmental and customer data sets with AI engines.
- Predictive Insights : Configure AI tools to turn complex data into quick, clear insights that help our staff act without delay
- Testing & Security : Conduct end-to-end system testing to ensure data accuracy, cross-platform stability, and customer data privacy.
- Team Enablement : Create user documentation and train internal teams company-wide on how to utilize new AI dashboard and tools.
About Us
Watsons Malaysia is part of AS Watsons Group, the world’s largest international health and beauty retailer operating over 16,000 stores under 12 retail brands in 28 markets, with over 130,000 employees worldwide. For the fiscal year 2022, AS Watsons Group recorded revenue of US$22 billion. Every year, we are serving over 5.5 billion shoppers via our O+O (Offline plus Online) technology-enabled platforms.
Watsons Malaysia is the leading health and beauty retailer with more than 650 Watsons stores and growing in the country serving the needs of all Malaysians. Watsons continues to inspire our customers to enjoy life to the fullest and set the standards in the health, wellness, and beauty market, providing personalised advice in health, beauty, and personal care on top of its market-leading product ranges, making customers LOOK GOOD, DO GOOD, FEEL GREAT every day.
Since 2009, Watsons has been the No.1 pharmacy/drugstore brand in Asia Pacific for the 13th year running*. On top of that, Watsons Malaysia won Platinum Award for the Best in Retail Category 2022 by Putra Brands Award, a premier and only brand award in Malaysia voted by Malaysian consumers. Watsons Malaysia is also the No. 1 Retailer Most Preferred Graduates Employers to Work for by Talentbank Graduates' Choice Award 2022.
*Campaign Asia-Pacific “Asia’s Top 1000 Bands online study over 8,000 respondents across 14 markets in Asia Pacific region”.
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The Company
What We Do
AS Watson Group is an international retail company rooted in Asia and the world’s largest international health and beauty retailer. It operates more than 17,000 offline and online stores under 12 retail brands across 31 markets, offering health, beauty, personal care, wellness, food, electronics and other products. Its purpose is to improve customers’ wellbeing and put smiles on their faces today and tomorrow.
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