The Mission in a Nutshell
Most companies are still building AI pilots on PowerPoint. We don’t. We were the first in Italy to deploy a voicebot into full enterprise production at scale. Today, top-tier global tech players and MBB consulting firms benchmark their conversational AI adoption against our platform.
We are looking for an AI Global Platform Engineer to design, build, and scale the technical backbone of our international voice and automation platforms. This is a high-ownership, hands-on role where your code will directly impact enterprise operations across Europe and Latin America.
Why This is More Than an Execution Role
If you are looking for a standard corporate ticketing system or a place to implement pre-decided roadmaps, this isn't it.
We Bridge Research & Production: We study state-of-the-art AI, we test approaches that haven't been trialed yet, and we push what works into high-volume production. Quickly, without legacy drag.
No Organizational Noise: Founded and led by former McKinsey, BCG, and Bain professionals, we operate as a high-caliber, compact engineering and consulting boutique. Zero bureaucracy, zero corporate politics.
Direct Architecture Ownership: You won’t be hidden behind layers of Project Managers. You will enter the rooms where global architectures are decided, working side-by-side with our top management and client stakeholders.
What You Will Do
Core Platform Evolution: Develop and optimize our voicebot platform and its critical infrastructure: STT, TTS, telephony protocols, and advanced LLM orchestration.
Enterprise AI Architecture: Design and deploy complex conversational architectures and robust RAG pipelines capable of handling real-world, high-volume enterprise constraints.
Production-Grade LLM Engineering: Integrate and benchmark LLM APIs (OpenAI, Gemini, Claude, open-source models) focusing on production realities: latency minimization, cost optimization, and extreme reliability.
End-to-End Automation: Build enterprise-grade workflows connecting AI systems directly to clients' core business engines.
Global Delivery: Partner with our delivery teams on high-impact international projects, scaling systems that run for major telecom and corporate players globally.
About Us
We are an elite consulting boutique specializing in Customer Operations, Strategy, and Advanced AI. Packed with former McKinsey, BCG, and Bain (MBB) professionals, we partner with major multinational corporations worldwide to design and deploy high-impact solutions. We bridge the gap between top-tier strategic vision and cutting-edge engineering, acting as the trusted benchmark for AI adoption for global enterprises.
What We Are Looking For
Must Have:
Solid Software Engineering: Strong proficiency in Python and/or Node.js, with a deep understanding of software design patterns and system architecture.
Applied AI Expertise: Hands-on experience building with LLM APIs, prompt engineering, and RAG architectures (not just toy projects, but systems with evaluated performance).
Infrastructure & Communication: Familiarity with voice/telephony stacks or real-time streaming tools (Twilio, Telnyx, WebSockets, or similar).
Autonomy & Drive: An entrepreneurial mindset—you can take a complex, ambiguous problem statement and turn it into a scalable production system.
Professional Fluency in English (C1): The role operates in an international ecosystem.
Nice to Have:
Italian Fluency: A strong plus for direct exposure to our Italian enterprise clients and core boutique team.
Spanish Fluency: A significant advantage for leading technical streams in our fast-growing LatAm projects.
Advanced Automation & UI: Experience with workflow automation platforms (n8n, Make, Zapier) and basic React knowledge for internal configuration interfaces.
Academic/Research Background: Master’s or specialized projects from top-tier institutions focused on NLP, Speech Processing, or Distributed Systems.
What We Offer
Top-Tier Compensation: Packaged at the highest percentiles of the market, benchmarked competitively against top European tech hubs.
True Remote-First Flexibility: Work from anywhere in Europe, supported by high-impact, periodic in-person workshops and team events to keep the engineering culture tight-knit.
Steep Learning Curve: You will gain more production-level AI experience in 12 months here than in 3 years at a traditional tech corporate. Meritocratic growth with real accountability from Day 1.
Elite Team Ecosystem: Work alongside senior engineers and former MBB consultants. High density of talent, zero room for organizational fluff.
Skills Required
- Proficiency in Python and/or Node.js
- Hands-on experience with LLM APIs, prompt engineering, and RAG architectures
- Familiarity with voice/telephony stacks or real-time streaming tools (Twilio, Telnyx, WebSockets, or similar)
- Ability to design and deploy production-grade AI architectures with focus on latency, cost, and reliability
- Entrepreneurial mindset; autonomy to build scalable production systems from ambiguous problem statements
- Professional fluency in English (C1)
- Italian fluency
- Spanish fluency
- Experience with workflow automation platforms (n8n, Make, Zapier) and basic React
- Master's or specialized academic/research projects in NLP, Speech Processing, or Distributed Systems
What We Do
Customer Analytics International is a boutique strategic consulting firm that combines the analytical rigor of top-tier strategy consultancies with hands-on expertise in customer operations and sales. It helps organizations improve how they acquire, serve, and grow customers, from strategy through execution. Its work includes AI adoption, process and decision-making integration, data-driven transformation, contact-center optimization, and tailored solutions delivered across global markets.
