AI Engineer

Console gives IT teams trainable AI agents that can handle support requests directly in Slack, without needing a human-in-the-loop. Today, Console can automate 40-70% of the work that a tier 1 IT support agent would otherwise have to do, including things like: managing app access, password/MFA resets, laptop troubleshooting, IT Q&A, onboarding/offboarding, and more.

You can think of Console as the control panel for your entire organization. It plugs into all of your systems, understands all of your corporate policies & rules, and has the permissions to unblock employees in real time. To start, we're focused on solving IT use cases, but see a massive opportunity to automate internal support and operations across multiple departments (HR, legal, finance, etc).

Other reasons to join Console:

• Product market fit: while still early, we're seeing incredible pull from our early customers (Calendly, Bloomerang, and many others). Now is the perfect time to join: right at takeoff

• Massive market with slow-moving incumbents: we've done bake-offs with all of our competitors, and won every time. Our goal is to replace ServiceNow in the enterprise

• Well funded by Thrive Capital (investors in OpenAI, Stripe, GitHub, etc), SV Angel, Jack Altman, and other Tier 1 Startup founders

• World-class team: our founders are second-time founders, and the entire team is made up of ex-founders and ex-startup engineers

• Compensation: we pay in the top 10% of early stage startups in SF

We’re looking for an AI Engineer to join our team and help build a category-defining product, applying state-of-the-art AI techniques to automate complex IT workflows in the enterprise, and save businesses thousands of hours in wasted time.

As an AI engineer, you will be working directly with our founders on the heart of our product — the AI that powers our best-in-class IT support agent, our natural language workflow builder, and our IT copilot that helps IT teams detect & address gaps in their own organization.

This role is based in San Francisco, CA. We prefer working in-person and offer relocation assistance to new employees.

• You’re an individual with strong generalist technical skills, and you value a high degree of ownership and responsibility

• You have worked extensively with AI and LLMs, from concept to a production environment at scale

• You’re familiar with advanced prompting techniques and common RAG strategies. You have experience with evaluation frameworks and assessing AI performance.

• You understand that building great AI systems means caring deeply about the user experience, collecting and carefully studying data, and being willing to experiment.

• You are excited to help define the technical and cultural foundation for a growing engineering team

• 4+ years of full-time software engineering experience, with a focus on AI/ML engineering

• Comfortable working and contributing across the entire stack (Typescript/Node/React)

• Obsessed with building incredible product experiences for users, and never happy with "good enough"

• Comprehensive health, dental, and vision insurance

• Unlimited PTO

• 401(k)

• Lunch provided daily in office

• Career growth opportunities within a fast-growing AI company