The Role
Designs and improves chatbot processes, routing users to business experts and increasing bot engagement. Analyzes feedback to enhance the user experience, collaborates with cross-functional teams to maintain accurate bot information, and provides customer support through automated systems.
Summary Generated by Built In
Description
As an Artificial Intelligence Engineer, you will help implement processes and ensure that bots meet clients’ needs.
Responsibilities
- Design and implement efficient processes to route bot users to business-side experts, ensuring a seamless connection and user experience.
- Recommend and implement strategies to increase bot engagement and adoption, promoting the bot as a preferred communication channel.
- Improve the bot experience by analyzing user feedback, identifying areas for enhancement, and implementing necessary improvements.
- Collaborate with cross-functional teams to gather information and subject matter expertise, ensuring accurate and up-to-date information is available to the bot.
- Manage a portion of incoming inquiries, providing customer support and resolving questions through automated bot systems.
Requirements
- Strong experience in bot development.
- Previous experience in customer service or a similar role.
- Familiarity with chatbot systems and their functionalities is essential.
- Strong written and verbal communication skills in English, including the ability to work with clients across the organization.
- Proficiency in customer service software, CRM systems, and other relevant tools.
Skills Required
- Strong experience in bot development
- Previous experience in customer service or a similar role
- Familiarity with chatbot systems and their functionalities
- Strong written and verbal communication skills in English
- Ability to work with clients across the organization
- Proficiency in customer service software, CRM systems, and other relevant tools
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The Company
What We Do
Panorama Mortgage Group, LLC (d/b/a SimplyPMG) is a leading independent mortgage bank and nonbank lender providing a variety of loan products, including government, portfolio, renovation, and conventional loans. With a focus on increasing family wealth through homeownership, particularly for first-time Hispanic homebuyers, the company offers purchase, refinancing, and cash-out options through a simplified, digital-first mortgage platform.
