Drive and architect an enterprise-scale AI enablement program across Securities Services Operations. Set strategy, secure sponsorship, design adoption models, and deliver workforce productivity solutions—including Microsoft Copilot, LLM chat tools, speech-to-text, and agent builders—to materially enhance productivity, control, and user experience. Operate as a management consultant–strategy hybrid: define the north star, build the case for change, design adoption pathways, and land measurable outcomes and OKRs with urgency and precision, all while aligning to firmwide strategy.
Job Responsibilities- Define and drive the AI strategy: Establish a clear, risk-aware roadmap for AI adoption across custody, fund services, settlements, and corporate actions; prioritize value pools using hypothesis-led approaches; articulate the case for change and investment theses; secure alignment from senior stakeholders and control partners.
- Lead program execution end-to-end: Stand up operating models and decision forums; secure funding and vendor alignment; orchestrate cross-functional workstreams across Technology, Risk, Legal, and Operations; accelerate pace and remove blockers; hold owners accountable to outcomes and milestones.
- Scale core AI capabilities: Deploy Copilot for knowledge work, LLM chat tools for research and decision support, speech-to-text for call documentation, and agent builders for operational tasks; define adoption archetypes, role-based enablement, performance baselines, and risk controls to ensure safe, sustained adoption.
- Build the enablement engine: Produce enterprise-grade collateral including playbooks, prompt packs, pattern libraries, and adoption frameworks; deliver training, floor-walking, and communities of practice; equip managers with executive-ready toolkits, KPIs, and coaching materials to embed AI into daily work.
- Horizon scan emerging capabilities and translate into practical adoption: Maintain a strong understanding of emerging AI and productivity technologies; identify practical, high-impact applications; translate tool capabilities into clear business value propositions and adoption plays; convert insights into prioritized recommendations, pilots, and scaled rollouts with measurable outcomes.
- Land change and communications: Create crisp executive narratives, board-ready materials, and compelling PowerPoint storytelling; build leadership alignment and change narratives; partner with 1st and 2nd line stakeholders to drive behavior change, policy updates, and recognition mechanisms.
- Prove value and de-risk: Instrument usage, adoption, and productivity impact; track cycle-time compression and cost-to-serve improvement; deliver executive dashboards and benefits tracking tied to the business case; manage model risk, data privacy, and compliance controls in partnership with the second line.
- Demonstrate a strategic operator mindset with ownership: Set direction, challenge entrenched processes, and move from concept to scaled adoption with urgency; make trade-offs and decisions with incomplete data.
- Exhibit AI fluency for operations: Apply working knowledge of Copilot, LLM chat tools, orchestration, agentic AI patterns, prompt engineering, and speech-to-text; understand practical value unlocks and safe integration in Operations.
- Lead complex, cross-functional programs: Set cadence, enforce decision rights, unblock teams, and hold workstreams to outcomes; translate ambiguity into clear priorities, phases, and measurable OKRs.
- Communicate at a consulting-grade level: Deliver exceptional PowerPoint and narrative storytelling; produce sharp executive briefings and board materials; distill complexity into decisive recommendations and secure buy-in.
- Solve problems with structured analysis and rigor: Conduct hypothesis-driven analysis, stakeholder synthesis, value sizing, and pragmatic experimentation; focus on outcomes, not mechanics.
- Apply risk and control acumen: Shape AI guardrails, data privacy considerations, human-in-the-loop controls, and model risk documentation in regulated environments; engage constructively with Risk, Legal, and Compliance.
- Demonstrate leadership and influence: Build credibility with senior leaders and front-line teams; foster communities of practice; coach others; exhibit tenacity, curiosity, and courage to challenge the status quo while maintaining trust.
- Bring 6+ years in strategy, consulting, or transformation roles in financial services, with direct experience deploying AI and automation at scale.
- Demonstrate experience implementing Microsoft Copilot, enterprise LLM chat tools/platforms, or agent builder frameworks in operational settings.
- Produce playbooks, enablement assets, and training curricula; possess strong change management credentials.
- Operate fluently in common delivery and governance methodologies; partner effectively with product and technology teams without running the mechanics.
- Leverage exposure to process mining, automation, and analytics platforms; interpret adoption dashboards and tie to financial outcomes.
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Strategic operator mindset; set direction and drive scaled adoption
- Working knowledge of Microsoft Copilot, LLM chat tools, agentic AI patterns, prompt engineering, and speech-to-text
- Experience leading complex, cross-functional programs with clear governance and accountability
- Consulting-grade communication and executive storytelling (PowerPoint, board materials)
- Structured, hypothesis-driven problem solving, value sizing, and experimentation
- Risk and control acumen for AI in regulated environments (model risk, data privacy, human-in-the-loop controls)
- Leadership and influence skills; build communities of practice and coach managers
- 6+ years in strategy, consulting, or transformation roles in financial services
- Hands-on experience implementing Microsoft Copilot, enterprise LLM platforms, or agent builder frameworks
- Experience producing playbooks, enablement assets, training curricula and change management
- Fluency with delivery and governance methodologies and partnering with product/technology teams
- Exposure to process mining, automation, and analytics platforms and tying adoption to financial outcomes
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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