AI Deployment Strategist (NYC)

At Didero, we’re building the autonomous supply chain, starting with agentic supplier management.

Global trade has never been more complex or more critical. Teams are underwater, reacting to a flood of challenges — from geopolitical risk to tariffs. Didero helps by automating time-intensive workflows with AI agents, deploying cutting-edge technology into one of the world’s most vital domains.

We’re backed by some of the world’s best venture funds and leading figures across AI, supply chain, and enterprise software.

As an AI Deployment Strategist, you'll help our customers transform how procurement teams work by deploying AI agents into real-world operations. You'll partner directly with customers to understand their workflows, configure AI agents, improve automations, and continuously optimize performance as customer needs evolve.

You'll work directly with customer stakeholders to understand their business processes, map operational workflows, design implementation plans, and guide deployments from kickoff through long-term success. This role sits at the intersection of strategy, operations, AI, and product, translating complex customer challenges into scalable AI-powered solutions.

This is not a traditional customer success role; it's the evolution of it. You'll operate at the intersection of customer strategy, AI, product, and operations, working closely with Product and Engineering to shape both our customers' success and the future of the platform. This role is hands-on and technical: you'll be directly configuring, testing, and tuning AI agents — not just managing the relationship.

We're looking for someone with the instincts of a strong project manager: someone who can walk into a customer's messy process, dig into the details, map it out precisely, and run a tight, structured implementation, not someone whose background is primarily relationship management.

• Own the end-to-end customer journey post-sale, from deployment scoping through full adoption and value realization

• Lead AI agent implementations and onboarding from kickoff through production, translating customer supply chain workflows into scalable automations

• Dig into customer processes in detail, understand the workflow, map it out, and identify exactly where and how automation should be applied

• Develop deep expertise in how Didero's agents work in production, configure, test, and tune agent behavior directly, without always waiting on an engineering sprint

• Act as a strategic advisor to procurement and operations stakeholders, identifying where expanded automation can drive the most ROI

• Partner closely with Product and Engineering to surface customer-driven insights that shape the roadmap and improve real-world agent performance

• Track and make explicit the business outcomes Didero's agents deliver cost savings, cycle time reduction, supplier risk mitigation to anchor retention and expansion conversations

• Identify and develop expansion opportunities within your book of business, partnering with Sales on renewals and upsell

• Build repeatable implementation playbooks and best practices as the team scales

• Think like a builder, not just a relationship manager. You want to get inside the product and understand how it actually works.

• Are exceptional at running tight processes: structuring ambiguous problems, mapping workflows step by step, and driving a deployment to a clean finish.

• Are energized by working directly with AI products and experimenting with new capabilities.

• Love solving ambiguous customer problems with technology.

• Have a strong instinct for where AI can drive ROI in complex operational workflows.

• Thrive in fast-moving startup environments and default to action over deliberation.

• Can simplify complex concepts for non-technical audiences and proactively surface opportunities before customers ask.

• 4–7+ years of experience in management/strategy consulting, project/program management, or customer success, with demonstrated success leading complex customer-facing initiatives

• Strong project management skills with the ability to coordinate multiple stakeholders and drive execution, this is the single most important skill for this role

• Comfortable getting up to speed quickly on APIs, integrations, and agentic AI, you don't need this experience on day one, but you should be excited to learn it fast

• Proven experience leading complex customer deployments from kickoff through full adoption

• Strong communicator with experience presenting to senior stakeholders and navigating large organizations

Bonus Points For:

• Background in procurement, supply chain, ERP systems, or enterprise operations.

• Prior experience at a top-tier consulting firm (e.g., MBB, Big 4 strategy arm) or in a Forward Deployed Engineer–style role.

• Familiarity with workflow automation platforms or APIs.

• Startup experience in high-growth B2B SaaS.

• We make the world feel smaller - We support each other and break down boundaries, both internally and for our customers

• We build supply chain magic - We push the boundaries of what technology can do and go above and beyond for our users

• We are lifelong learners - We move fast, embrace failure, and give feedback generously

• We show up - We’re scrappy entrepreneurs, no job is beneath us

• We BELIEVE! - We’re building a great, enduring company and we have fun doing it.

• Competitive compensation and equity

• Medical, dental, and vision insurance

• Unlimited PTO — we trust you to take the time you need

• Monthly wellness stipend via ClassPass

• Tech equipment for your setup

• Catered lunches (for those in the office)