AI Content Transformation Lead-Executive Director

Job Description
We're seeking a highly innovative AI transformation leader for content and creatives. Your mission is to modernize and automate end-to-end content production across all channels-examples include paid media, owned channel ads, and email-by embedding JPMC Responsible AI into every stage from brief to activation. You will own the program strategy and roadmap, drive pragmatic use case prioritization, and operate a hybrid hub-and-spoke model with LOB champions to scale marketer self-service using AI tools and templates (e.g., GenStudio, Express for personalization).
As an AI Content Transformation Lead on the Marketing Transformation team, you will lead innovation sprints and rapid prototyping to incubate 0-to-1 capabilities and scale proven pilots. Partnering closely with Product and Technology, you'll align solutions with our martech stack (DAM, CMS, marketing automation, ad platforms) while leveraging foundational assets, metadata, and standards in collaboration with the Foundational Content Transformation team. You will define AI evaluation frameworks (including red-teaming, human-in-the-loop, and online/offline testing), establish quality and risk metrics (precision/recall, content safety scores), and implement controls, fallback paths, and auditability aligned to JPMC Responsible AI. You will report to the Head of AI and Content Transformation for JPMC Marketing. You should thrive in a high-pressure environment, influence across a cross-matrix organization, and translate complex AI concepts into clear business value.
Job Responsibilities

• Own the AI-driven content production strategy and roadmap from brief to activation across all channels.
• Prioritize use cases using a scoring model; plan pilots, scale-up, and drive continuous improvement.
• Design and run a hybrid hub-and-spoke operating model with LOB champions, roles, workflows, and guardrails.
• Enable marketer self-service with AI tools and templates; standardize prompts and best practices.
• Lead innovation sprints and rapid prototyping; scale successful pilots into enterprise AI solutions.
• Embed Responsible AI in workflows, ensuring safety, privacy, bias testing, transparency, and auditability.
• Establish AI evaluation frameworks, including testing, red-teaming, hallucination mitigation, and human review.
• Define and monitor AI quality and risk metrics; implement controls, fallback paths, and regular reviews.
• Lead vendor and consultant engagements, overseeing solution evaluation, delivery governance, and performance.
• Partner with Product and Technology to align solutions with DAM, CMS, and martech platforms.
• Orchestrate end-to-end production workflows, automate steps, and ensure compliance, quality, and consistency.

Required qualifications, capabilities, and skills

• 10+ years in content operations, transformation, or program leadership within marketing or martech, with proven enterprise delivery.
• Highly innovative mindset with a track record of 0-to-1 product/solution incubation, rapid prototyping, and scaling AI capabilities.
• Practical experience applying AI to content production and marketer self-service: prompt engineering, templating, variant generation, guardrailed personalization.
• Hands-on familiarity with LLMOps/MLOps practices: evaluation harnesses, monitoring, drift detection, data pipelines, and human-in-the-loop workflows.
• Working knowledge of multimodal AI (text, image, video), computer vision/OCR for quality checks, and automated accessibility compliance.
• Experience with retrieval and orchestration patterns (e.g., RAG, tool use/agents, workflow automation) aligned to JPMC Responsible AI standards.
• Expert change management and stakeholder communications in a cross-matrix organization; executive presence and persuasive storytelling.
• Comfortable operating in ambiguity and high-pressure environments; creative, structured problem-solver with a bias to action.
• Collaboration with Product and Technology to align solutions with DAM, CMS, marketing automation, and ad platforms.
• Proficient in agile delivery and collaboration tools (e.g., Jira, Confluence, Microsoft Teams).

Preferred qualifications, capabilities and skills

• Implementation of AI-enabled tools for content creation and personalization (e.g., GenStudio, Express or comparable) at enterprise scale.
• Experience with experimentation platforms and A/B testing for content performance and workflow optimizations.
• Knowledge of brand standards, rights/licensing, accessibility, privacy-by-design, and audit requirements in content operations.
• Vendor/consultant management for martech and AI solutions; experience establishing SLAs and delivery governance.
• Familiarity with vector retrieval, embeddings, and semantic search leveraged within production workflows.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.