AI & Business Process Transformation Trainee

Reposted 10 Days Ago
Be an Early Applicant
2 Locations
Remote or Hybrid
Internship
Software
The Role
Supports Nokia’s Digital Office transformation initiatives by mapping processes, identifying AI and automation opportunities, co-creating requirements and prototypes, building workflows with Microsoft and ServiceNow tools, and developing dashboards and reports. The trainee also supports responsible AI adoption, governance, communications, training, change management, and impact measurement while collaborating with global teams.
Summary Generated by Built In

At Nokia’s Digital Office (DO), we are transforming how IT enables the company to operate, innovate, and grow. Our ambition is to create a simpler, more secure, and more agile digital environment—using data, AI, and automation to improve experiences, accelerate delivery, strengthen quality, and generate measurable business value.

You will join the Strategy and Transformation Unit within the Digital Office (DO) and the new IT organization, you will collaborate with teams across Nokia to translate transformation priorities into practical results. Through real assignments, you will gain hands-on exposure to business processes, data, AI-enabled workflows, automation, governance, security, and change adoption in a global technology environment.

As part of the Portfolio, PM Practices, Process and Tools (PMPT) team, you will help rethink end-to-end processes, test practical AI solutions, and embed new ways of working that can scale across the organization. You will work alongside experienced colleagues to turn ideas into measurable efficiencies—bringing curiosity, energy, and resilience, while learning quickly, sharing openly, and contributing from day one. 

Position: Internship
Duration: 12 months
Start date (tentative): November, 2026
Location: Hybrid in Amadora, Portugal
Education Recommendations: Currently a candidate finishing their BSc or MSc degree in Telecommunications, Computer Science, Electrical Engineering, or a related field with an accredited school

Responsibilities
  • Discover opportunities by mapping processes, understanding pain points, and identifying where AI, automation, and data can remove friction or improve decisions.
  • Co-create solutions with colleagues across Digital Office, translating business needs into clear user stories, requirements, prototypes, and practical improvement actions.
  • Experiment with AI responsibly to improve workflows, knowledge access, reporting, governance, and portfolio management—while keeping people, quality, security, and compliance in the loop.
  • Build and test automations using tools such as Microsoft Power Platform, ServiceNow, SharePoint, PowerBI, Copilot, and approved AI capabilities.
  • Use data to tell a story by creating dashboards, reports, and insights that support fact-based decisions and clearly show the value delivered.
  • Drive adoption by preparing guidance, demonstrations, communications, and learning materials that help teams confidently adopt new processes and AI-enabled ways of working.
  • Measure impact by tracking efficiency gains, cycle-time reduction, quality improvements, user adoption, and lessons learned.
  • Keep learning by exploring emerging technology, sharing discoveries, seeking feedback, and continuously improving your work. 
Qualifications

You have:

  • A degree in Computer Science, Engineering, Information Systems, Data, Business, Management, or a related field.
  • Strong curiosity about generative AI, automation, data analytics, digital transformation, and how technology can improve work.
  • High energy and the capacity to manage several priorities, take ownership, and deliver high-quality work in a fast-moving environment.
  • A growth mindset: you learn quickly, seek feedback, and are willing to move outside your comfort zone.
  • Resilience and adaptability when requirements evolve, experiments do not work as planned, or change takes time.
  • Professional fluency in English.

It would be nice if you also had:

  • Generative AI tools, prompt design, AI agents, or responsible AI concepts.
  • Power BI, Power Apps, Power Automate, ServiceNow, SharePoint Online, SQL, Python, process modelling, or workflow automation.
  • Agile ways of working, user stories, design thinking, project work, or change and adoption activities.
  • A portfolio, prototype, dashboard, automation, or university project that demonstrates curiosity and initiative.
     
About Us
Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. 

Learn more about life at Nokia.


Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia. 

About the Team
Some of our benefits for trainees in Portugal:
  • Flexible and hybrid working schemes
  • Meal allowance to support daily needs
  • Well-being programs to support your mental and physical health
  • Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
  • Employee Growth Solutions to support your personalized career & skills development
  • Diverse pool of Coaches & Mentors to whom you have easy access
  • A learning environment which promotes personal growth and professional development - for your role and beyond

Skills Required

  • Currently completing a BSc or MSc degree in Telecommunications, Computer Science, Electrical Engineering, Information Systems, Data, Business, Management, or a related field at an accredited institution
  • Professional fluency in English
  • Strong interest in generative AI, automation, data analytics, and digital transformation
  • Ability to manage multiple priorities, take ownership, and deliver high-quality work in a fast-moving environment
  • Growth mindset, willingness to seek feedback, and ability to learn quickly
  • Resilience and adaptability when requirements change or experiments do not work as planned
  • Experience with generative AI tools, prompt design, AI agents, or responsible AI concepts
  • Experience with Power BI, Power Apps, Power Automate, ServiceNow, SharePoint Online, SQL, Python, process modelling, or workflow automation
  • Familiarity with Agile methods, user stories, design thinking, project work, or change and adoption activities
  • Portfolio, prototype, dashboard, automation, or university project demonstrating curiosity and initiative

Nokia Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nokia and has not been reviewed or approved by Nokia.

  • Equity Value & Accessibility — Equity programs include a global employee share purchase plan with company matching and multi‑year share awards. These mechanisms broaden participation and tie rewards to long‑term outcomes.
  • Healthcare Strength — Health coverage includes major medical plans with supplementary options such as vision, legal services, and care navigation. The range of offerings indicates comprehensive support for medical needs.
  • Parental & Family Support — A global policy grants paid leave for new parents regardless of gender and provides structured return‑to‑work support. Company‑paid life insurance further strengthens family protection across regions.

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The Company
HQ: Espoo
132,624 Employees

What We Do

At Nokia, we create technology that helps the world act together. As a trusted partner for critical networks, we are committed to innovation and technology leadership across mobile, fixed and cloud networks. We create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs. Adhering to the highest standards of integrity and security, we help build the capabilities needed for a more productive, sustainable and inclusive world.

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