Overview
We’re building the AI platform for underserved industries. LLM usage has seen a meteoric rise, but real-world deployment still lags behind. At Toma, we’re closing that gap, starting with the automotive industry. Our voice agents handle inbound calls, set appointments, and power workflows that move the needle for dealerships. We’ve built momentum through results, not hype. Every customer we onboard represents a tangible leap in efficiency and trust.
Our Team
We’re a 20-person crew of builders, operators, and competitors from places like Scale AI, Uber, and Microsoft. What we share is a bias toward ownership and action. When a customer depends on us, we deliver.
About this Role
This role has come into existence because of AI advancements. We are looking for an AI BDC Manager that will help manage a swarm of AI agents for our customers. From getting them onboarded, ready to answer the phones to ensuring successful interactions, you will be in charge the point of contact for our customers and help them achieve success.
We’re looking for someone who takes full ownership of dealer onboarding and account success. From the moment a store signs to the day operations are fully live, you will make sure every step happens on time with precision and care.
You will be the central point of coordination between dealership teams and Toma. You will keep communication clear, track every detail, and ensure nothing slips through the cracks. Your focus is on follow-through and making sure each rooftop feels supported at every step.
What You Will Do
Ensure configurations are accurate, tested, and live without issues
Lead the onboarding process end to end for new dealership clients
Serve as the main point of contact for dealers during implementation and after go-live
Train BDC, service, and sales teams on daily workflows, call handling, and appointment scheduling
Coordinate across internal teams to remove blockers quickly
Ensure configurations are accurate, tested, and live without issues
Maintain clean, detailed records in HubSpot and internal systems
Monitor timelines and performance metrics such as set rate, show rate, contact efficiency, and CSI impact
Build repeatable playbooks that deliver consistent results across multiple rooftops
What You Will Grow Into
As Toma scales, you will shape how modern BDC operations run across our network. You will build the systems, training, and reporting that keep dealers confident and teams aligned. You will be at the center of our execution and our reputation.
You Might Be a Fit If You
Have 3–7 years of experience managing or training a Sales or Service BDC in a dealership or group
Are highly organized and detail-oriented, with a talent for keeping multiple threads moving
Communicate clearly and consistently with both store leadership and front-line teams
Take full ownership of outcomes and follow through until completion
Care deeply about creating great experiences for customers
Thrive in fast-moving environments and stay composed under pressure
Are comfortable with Schedulers and DMS tools such as Dealer-fx, MyKaarma, Tekion, CDK, or Reynolds
Why This Role Matters
Our growth only matters if every dealership we sign becomes a long-term success story. This role ensures that happens. You will keep onboarding tight, communication clear, and performance moving in the right direction. You will bring structure, urgency, and empathy to every account so launches set a new standard for excellence.
Benefits
Competitive salary with meaningful equity
Free health, dental, and vision insurance
Free in-office lunch and dinners
Unlimited PTO
Health, wellness, and education stipends
Top Skills
What We Do
Toma builds personalized AI agents that automate customer communications and operational tasks for underserved industries. Currently the automotive industry's most loved AI software.
Backed by a16z, Y Combinator, Flex Capital, Holman, and other amazing investors.
