Senior A.I. Backend Engineer

Posted 14 Days Ago
Be an Early Applicant
7 Locations
150K-250K Annually
Junior
Marketing Tech • Analytics
The Role
As an A.I. Backend Engineer at BeHeard, you will design and deploy backend systems, ensuring high availability and reliability for key pilot customers. You will collaborate closely with the CTO, utilizing AWS services and maintaining databases like Postgres and DynamoDB while adhering to code quality standards.
Summary Generated by Built In

This role is with BeHeard, a portfolio company of Menlo Ventures.


About BeHeard


BeHeard is a seed-stage startup backed by True Ventures, Menlo VC, Anthropic, and a few brilliant Angels. BeHeard replaces boring surveys with heart-to-heart conversations with brands, so that businesses can truly understand the voice of the customer, improve their products and services, and boost revenues. BeHeard's first market is the multi-billion dollar customer feedback segment—where incumbents offer surveys that are formulaic, ill-timed, and miss the essence of what customers wish to say to brands. Are you interested in joining us to build a feedback experience that’s more human, more considerate, and more connected?


BeHeard is an AI-first company that looks for every opportunity to put agents in charge of tasks that once demanded human brains. We build considerate AI agents that listen deeply, think deeply, and produce results for customers and businesses.


About You


You are a senior engineer who can single-handedly stand up reliable service infrastructure and endpoints with ease. You care deeply about craftsmanship in the form of code quality and user experience. You are comfortable being one of the first few engineers at a fast-paced startup with a very early product. You are self-sufficient and can get things done without relying on other engineers.


You respond quickly and efficiently when business needs arise. You can balance technical debt and code quality. You understand the iron triangle of time, features, and quality. BeHeard is a time and quality focused company. That means that we, more often than not, cut features to maintain product quality and schedule.


You enjoy working in-person three to five days per week, either in the San Francisco Bay Area or Phoenix, Arizona.


About Working at BeHeard


We care deeply about the people that we hire and the products that we build. We support balanced quality of life, mental and physical health, and continuing education. We want you to feel happy, connected, and autonomous at BeHeard—so that you can do the best work of your career.

Core Responsibilities

  • Implement courteous AI agents with long-term memories
  • Design and build multi-agent orchestration layers
  • Design and build new APIs for use by our frontend products
  • Support customer pilots and engagements
  • Partner with the CTO to balance craftsmanship with schedule

Qualifications

  • 3+ years of senior-level experience designing, maintaining, and scaling high-availability backend APIs and services
  • Demonstrable commitment to code quality, code review, and unit tests
  • Expert knowledge of AWS services like API Gateway, Lambda
  • Expert knowledge of architectural patterns including MVC, Rest, GraphQL
  • Expert knowledge of authentication and authorization
  • Expert knowledge of databases ranging from Postgres to DynamoDB
  • Expert knowledge of at least one of: Python, Go, Rust
  • Working knowledge of Terraform and other infrastructure as code (IaC)
  • Working knowledge of network security and encryption
  • Working knowledge of LLMs
  • Very nice to have: experience with chat and SMS

Compensation and Benefits

  • Salary of $150,000 - $250,000
  • Equity of .5% - 1%, based on experience and salary expectations
  • Medical, Dental, Vision benefits
  • In-person office with your own desk

Top Skills

AWS
The Company
HQ: Menlo Park, CA
76 Employees
On-site Workplace
Year Founded: 1976

What We Do

Menlo Ventures provides capital for seed through growth technology companies in the consumer and enterprise sectors. For decades, the firm’s market-driven research analysis has led to the identification of and successful exits in innovative technology markets. Notable research areas of investment include Mobile (Siri, Uber, TeleNav), Enterprise Storage (3PAR, Spinnaker Networks, Coraid), Communications (Acme Packet, Cavium Networks), and Consumer (Fab, Tumblr, Carbonite, Roku). Founded in 1976, Menlo’s portfolio includes 70 public companies and more than 100 mergers and acquisitions. Throughout the firm's history, Menlo’s deep network of portfolio entrepreneurs, angels and advisors are a key resource made available to all of our family of investments. Menlo Ventures has $4 billion under management and is currently investing Menlo Ventures XIV, a $450 million fund. For more information, visit www.menlovc.com.

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