Our client is a US-based company specializing in advanced solutions for health plans. Their platform helps both new and established Medicare and Medicaid programs scale efficiently by improving staff productivity, streamlining processes, and reducing operational costs.
The company offers flexible solutions through SaaS (Software as a Service) and BPaaS (Business Process as a Service), enabling health plans to optimize operations, enhance member experiences, and maintain compliance with industry regulations.
We are looking for an AI Automation Engineer to identify, design, build, and deploy AI agents and automations for operational teams. This is a hands-on role: you will turn real business workflows into working solutions, not just chatbots, and work closely with end users to iterate quickly and deliver measurable impact.
Responsibilities
- Identify automation and AI opportunities by analyzing operational workflows together with business teams and SMEs.
- Design, build, and deploy AI agents and automated workflows using Microsoft Copilot Studio, Power Automate, and the broader Microsoft AI ecosystem.
- Integrate systems via APIs and orchestrate workflows across multiple platforms and data sources.
- Rapidly prototype solutions and iterate on them with end users based on their feedback.
- Translate business requirements into working, production-ready automations.
- Ensure solutions comply with enterprise data, security, and governance standards.
- Test, monitor, and maintain deployed solutions; document workflows and technical designs.
- Support operational teams with adoption, training, and continuous improvement of automations.
Requirements
- Proven experience building and deploying automations and AI agents in a production environment.
- Hands-on experience with Microsoft Copilot Studio, Power Automate, and the Microsoft AI ecosystem.
- Experience with API integration and workflow orchestration.
- Ability to turn real business workflows into working solutions, beyond basic chatbots.
- Experience with rapid prototyping and iterating with end users.
- Understanding of enterprise data, security, and governance.
- Strong analytical, communication, and problem-solving skills.
- Willingness to work according to US business hours.
Would Be a Plus
- Healthcare experience, ideally in the payer or health insurance industry.
- Knowledge of Medicare and/or Medicaid processes.
- Familiarity with claims, enrollment, provider management, or authorizations workflows.
- Experience writing SQL queries and performing data analysis.
- Experience supporting software implementations and process improvements
Skills Required
- Proven experience building and deploying automations and AI agents in production environments
- Hands-on experience with Microsoft Copilot Studio, Power Automate, and the Microsoft AI ecosystem
- Experience with API integration and workflow orchestration
- Ability to convert business workflows into production-ready solutions beyond basic chatbots
- Experience rapidly prototyping and iterating solutions with end users
- Understanding of enterprise data, security, and governance
- Strong analytical, communication, and problem-solving skills
- Willingness to work during US business hours
- Healthcare experience, preferably in payer or health insurance organizations
- Knowledge of Medicare or Medicaid processes
- Familiarity with claims, enrollment, provider management, or authorization workflows
- Experience writing SQL queries and performing data analysis
- Experience supporting software implementations and process improvements
What We Do
Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us. Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients. Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.
