Drive the execution of disciplined AI and data governance coordination across high-volume HR/Employee Experience (HR/EX) initiatives. This role places you at the center of managing operational risk, strengthening governance processes, and guiding teams through complex, highly governed oversight needs. Influence outcomes by ensuring use cases are progressed with clarity, control, transparency, and accountability.
As a VP, AI and Data Governance Coordinator Lead in HR/EX, you will spearhead the operating model for intake, triage, case progression, SLA adherence, backlog reduction, escalation routines, and approval readiness across AI, data, analytics, automation, and governance requests. VP JD AI and Data Gov Coordinator Lead.docx You will leverage strong operational discipline and stakeholder management to ensure requests are actioned promptly, high-risk use case owners are actively supported through the governance lifecycle, and case records remain accurate, complete, and auditable.
Job responsibilities
- Lead the day-to-day activities of the coordinator team, including work allocation, prioritization, capacity planning, escalation handling, and performance tracking.
- Oversee intake, triage, routing, assignment, and actioning of new governance requests, validating required information, artifacts, ownership details, and risk indicators in line with procedures and SLAs.
- Drive backlog reduction and SLA management through disciplined monitoring, reporting on volumes/aging/throughput, escalation of bottlenecks, and root-cause identification to improve the operating model.
- Provide hands-on coordination support for high-risk HR/EX AI and data use cases, shepherding owners through documentation, review coordination, remediation, approvals, and closure.
- Serve as a key stakeholder point of contact, translating governance requirements into practical guidance and developing/enhancing playbooks, SOPs, checklists, templates, and training materials.
Required qualifications, capabilities, and skills
- Experience in leading or managing teams responsible for intake, case management, workflow coordination, approvals, service delivery, or control processes.
- Demonstrate strong understanding of SLAs, case tracking, issue management, escalation management, operational reporting, and process controls in a highly governed environment.
- Proven ability to manage high volumes of work while maintaining accuracy, consistency, and attention to detail, including driving backlog reduction and service delivery improvements.
- Strong stakeholder management and communication skills across HR, technology, data/analytics, risk/control, legal, compliance, privacy, and governance teams, explaining requirements clearly and concisely.
- Apply sound judgment and analytical rigor to influence outcomes without direct authority, using metrics and reporting to identify trends, escalate risks appropriately, and drive practical improvements.
About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
Skills Required
- Experience leading or managing teams responsible for intake, case management, workflow coordination, approvals, service delivery, or control processes
- Strong understanding of SLAs, case tracking, issue management, escalation management, operational reporting, and process controls in a highly governed environment
- Ability to manage high volumes of work while maintaining accuracy, consistency, and attention to detail
- Experience driving backlog reduction and service delivery improvements
- Strong stakeholder management and communication skills across HR, technology, data and analytics, risk and control, legal, compliance, privacy, and governance teams
- Ability to explain requirements clearly and concisely
- Sound judgment and analytical rigor to influence outcomes without direct authority
- Ability to use metrics and reporting to identify trends, escalate risks appropriately, and drive practical improvements
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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