AI Adoption & Transformation Expert (Expert Lead Transformation II)
Overview
ING Hubs Philippines is looking for an AI Adoption & Transformation Expert to help accelerate the use of Artificial Intelligence, Copilot, and automation solutions across the organization.
Working closely with business stakeholders, process experts, and AI developers, you will identify opportunities where AI can create value, improve productivity, and enhance employee experience. You will help translate business needs into actionable initiatives while supporting the successful adoption and scaling of AI-powered solutions across ING Hubs Philippines.
What You Will Do
· Partner with stakeholders to identify opportunities where AI, Copilot, and automation can improve productivity, quality, and employee experience.
· Facilitate discussions and workshops to understand business challenges and uncover high-value use cases.
· Translate business needs into actionable initiatives and implementation roadmaps.
· Support the prioritization of AI and automation opportunities based on business value and strategic impact.
· Collaborate with AI developers, process experts, and stakeholders throughout the solution lifecycle.
· Drive adoption, communication, and change management activities that encourage successful use of new technologies.
· Define and track success measures, expected benefits, and value realization outcomes.
· Promote awareness, understanding, and responsible use of AI technologies across the organization.
· Stay informed on emerging AI capabilities, industry trends, and innovation opportunities.
If You Are
· Passionate about innovation, transformation, and continuous improvement.
· Curious about how AI and emerging technologies can create business value.
· Skilled at engaging stakeholders and building strong partnerships across functions.
· Able to translate business challenges into practical opportunities and solutions.
· Comfortable navigating ambiguity and turning ideas into actionable outcomes.
· An effective communicator who can explain complex concepts in a clear and compelling manner.
· A collaborative team player who enjoys working with diverse stakeholders and disciplines.
· Committed to continuous learning and exploring new ways of working.
If You Want To
· Help shape how AI is adopted across ING Hubs Philippines.
· Work at the intersection of business transformation and emerging technology.
· Drive meaningful improvements in productivity, efficiency, and employee experience.
· Collaborate with AI practitioners, process experts, and business leaders on innovative initiatives.
· Be part of ING's AI transformation journey.
Skills Required
- Passion for innovation, transformation, and continuous improvement
- Curiosity about AI and emerging technologies and their potential business value
- Stakeholder engagement and partnership-building skills across functions
- Ability to translate business challenges into practical opportunities and solutions
- Ability to navigate ambiguity and turn ideas into actionable outcomes
- Effective communication skills, including explaining complex concepts clearly
- Collaborative approach when working with diverse stakeholders and disciplines
- Commitment to continuous learning and exploring new ways of working
What We Do
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
