Agent Services Admin

Lendi Group is a market-leading digital platform business that is focused on revolutionising the entire property journey. It operates Lendi - Australia’s original and #1 digital mortgage brand - and the iconic Aussie franchise. 

Powered by an advanced AI proprietary platform , a national network of 1,300 brokers, 230 retail stores, a team of experienced buyer’s agents, integrated property search and conveyancing, Aussie is supporting customers at every step of their property journey to find, buy and own with more confidence than ever before. Lendi Group’s loan book is more than $100b and it was named Australia’s Aggregator of the Year for 2024.

To learn more about life at Lendi Group check out our blog: https://www.lendi.com.au/inspire/category/life-at-lendi/

Seller Assist is an innovative, personalised service designed to connect homeowners with the best real estate agents across the country. Our goal is to streamline the process of finding and comparing agents, ensuring a superior real estate experience for our clients. We offer homeowners a free concierge service that selects three top-performing agents based on past results, current listings, response times and customer reviews. Homeowners can then meet these agents, receive appraisals and select the right-fit agent to sell their property, saving time and simplifying the process.

Position Responsibilities

• Conduct in-depth research to identify and recommend up to 3 suitable agents for each homeowner’s seller brief.
• Use key agent criteria including: past performance, vendor reviews, days on market, median property values and current listings
• Substantiate agent recommendations with clear, data-driven insights to support the best possible outcome for homeowners.
• Coordinate and manage multiple client files simultaneously with precision and consistency.
• Communicate daily with Customer Service Managers to support a seamless homeowner experience.
• Work collaboratively within the agent research and recommendations department.

Position Requirements

• Strong research and analytical skills.
• High attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Effective administration and organisational skills.
• Ability to work in a fast-paced, team-oriented environment.

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.

We support our people in a variety of ways, but a few of the benefits that our people rave about include:

• A vibrant, relaxed, yet professional culture.
• We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration, with a requirement to work from our Makati office at least once a month.
• A holistic wellbeing programs offering 24/7 support to enable our team to thrive at home and work.
• Comprehensive HMO coverage for you and one free dependent, along with life insurance starting from Day 1.
• Access to 25 days of leave, made up of 20 vacation days and 5 sick days.
• Monthly internet subsidy to help you stay productive at home
• Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.
• Access to all government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG.

We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging  workplace.