Job Description:
In the role of Agency Support Specialist, you will be responsible for assisting field, management and Agents with policy production, collection of outstanding items including, including those necessary for the cancellation process, but not limited to, EZ Jackets, search fees and occasional training. Enhance the customer experience for both internal and external customers.
Sone of the daily responsibilities may include:
- Responsible for assisting Agency with policy production within the ORT offices.
- Send reports to the field and management and assist with collection of non-remitted policies, outstanding receivables, escrow reconciliations, weekly escrow shortages, E&O policies, Professional Liability Policies and Bonds, EZ Jackets, inventory, premium, search fees, order counts and write-offs and other items directed by management.
- Assist with the resolution of matters relating to Agencies cancelled for cause, i.e. defalcations and similar issues.
- Support Agency Account Managers and Management with updated information on a regular basis.
- Run various reports on a regular basis and send to Account Managers and Managements.
- Support policy typing departments in other ORT branches as needed.
In this role, you will need to:
- Have the ability to work from 8:30 a.m. to 5:00 p.m. Monday through Friday.
- Must be personable, positive and a professional representative of the Company.
- Regular consistent attendance is required, that could include attendance at after hour Company events.
- Ability to interact effectively and professionally with all levels of management, employees and customers by email, phone and in person.
KNOWLEDGE and EXPERIENCE required to be successful:
- Knowledge of real estate closings highly preferred
- Excellent interpersonal and customer service skills.
- Ability to prioritize and handle multiple projects.
- Strong attention to detail and organizational skills.
- Proficient in Microsoft Office Suite, Outlook and title industry closing software.
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Benefits may include:
Comprehensive medical, prescriptions, dental and vision plans
401(k) plan with a discretionary company match
Shareholder Purchase and Reinvestment Plan
Basic life and accidental death and dismemberment insurance premium paid by the company
Voluntary supplemental life insurance for employees, spouses and dependent children
Fertility and Family Building Benefits
Paid Disability benefits
Paid time off programs
11 Company paid holidays per year
Flexible spending account
Health savings account (available to High Deductible Health Plan participants only)
Employee Assistance Program
Educational Assistance Program
Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance
Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge
Transportation benefit plan for mass transit, parking and vanpool, in several markets
Note: If you currently are employed by Old Republic Title (or one of its wholly owned affiliated companies) please get in touch with your human resources representative regarding the application process.
For California applicants, please click the following link to view our CCPA Applicant NoticeOld Republic Title is an Equal Opportunity Employer
Skills Required
- Ability to work Monday through Friday from 8:30 a.m. to 5:00 p.m.
- Professional, personable, and positive representation of the company
- Regular, consistent attendance, including possible after-hours company events
- Ability to interact effectively and professionally with management, employees, and customers by email, phone, and in person
- Knowledge of real estate closings
- Excellent interpersonal and customer service skills
- Ability to prioritize and handle multiple projects
- Strong attention to detail and organizational skills
- Proficiency in Microsoft Office Suite and Outlook
- Experience with title industry closing software
Old Republic Title Insurance Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Old Republic Title Insurance Group and has not been reviewed or approved by Old Republic Title Insurance Group.
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Retirement Support — The package includes a 401(k) Savings and Profit‑Sharing Plan with employer contributions and a structure that can include a non‑elective contribution and match. The design includes ongoing enhancements and immediate eligibility, signaling sustained investment in retirement benefits.
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Equity Value & Accessibility — A shareholder/employee stock purchase and reinvestment plan offers accessible company equity alongside retirement savings. This equity component is positioned as a differentiator versus many peers.
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Healthcare Strength — Comprehensive medical, dental, and vision plans are complemented by telehealth, disease‑management and musculoskeletal programs, and an EAP. Feedback suggests some perceive healthcare cost/coverage favorably and note added family‑building support such as fertility benefits.
Old Republic Title Insurance Group Insights
What We Do
Old Republic Title is one of the largest title insurance groups* in the United States. We operate through a national network of Company-owned offices, affiliates, authorized agents and approved attorneys, which allows us to service our customers in both large and small markets across the country. *Members of the Group are: Old Republic National Title Insurance Company and American Guaranty Title Insurance Company. OUR MISSION Our Mission is to provide quality insurance security and related services to businesses, individuals and public institutions, and be a dependable long-term steward of the trust that policyholders and other important stakeholders place in us.
