Agency Sales Support Specialist

MET Polska is an energy and gas sales company and a subsidiary of MET Group (www.met.com ), an integrated European energy group headquartered in Switzerland. The company specializes in natural gas and electricity trading, collaborating with energy and natural gas producers, and managing energy infrastructure.

As an Agency Sales Support Specialist, you will provide key support to the Agency Sales Team in building and maintaining effective relationships with business partners on a daily basis. Your role will involve comprehensively managing agency sales processes in collaboration with an external agent network - from preparing quotes for clients, through actively supporting agents in their operational activities, to settling concluded contracts. The role requires a partner-oriented mindset and the ability to operate in an indirect sales environment. It is a support and coordination role with strong operational and process-oriented focus, this role does not involve direct acquisition of clients. In our dynamically growing organization, you will have the unique opportunity to have a real impact on shaping the standards of cooperation with the agency network and optimizing processes in the CRM system, working in an environment that combines the flexibility of a startup with the professionalism of an energy market leader.

Scope of duties:

• Support for offer and pricing processes: preparation and ongoing support of the Agency Sales Team in creating electricity and gas calculations and pricing for clients acquired by agents.
• Settlements and administration: comprehensive settlement of agreements and contracts obtained by agents, including verification of the correctness of documentation, volumes and commissions paid.
• Agency network support: conducting conversations with agents, solving their operational problems on an ongoing basis, providing product information and full substantive and process support.
• CRM system management: entering, verifying and updating data in the CRM system, ensuring the correct flow of documents and information, taking into account the entire sales process in force at MET Polska.
• Intra-company cooperation: cooperation with the Sales Team and other company departments in order to optimize operations and ensure the highest quality of service for the partner network.

Experience:

• Minimum 2 years of experience in sales support, business customer service (B2B). Experience in working within indirect sales models (agency or partner networks) is preferred.
• Experience in the energy sector or in roles related to the coordination of commercial processes is desirable.

Education:

• Higher education (preferably in fields related to business, economics, administration, energy or management).

Technical skills:

• Very good, practical knowledge of MS Office (especially MS Excel at a level enabling efficient and error-free work with numbers, reports and valuations).
• Practical experience in working with CRM systems and understanding of IT sales support processes.

Skills:

• Highly developed communication and interpersonal skills, conducive to building trust and long-term relationships with agents.
• Analytical thinking, precision and attention to detail
• Independence in organizing own work, multitasking, ability to set priorities and work effectively under time pressure.

Languages:

• Fluent knowledge of the Polish language.
• Good knowledge of English (allowing for free business communication).

We offer: 

• Employment based on an employment contract 

• Additional compensation for duties during evenings, weekends, and public holidays. 

• Taking part in building a mature organization from scratch drawing on the experience of the success of the MET group 

• Access to the knowledge of experienced managers from the Polish branch as well as the entire MET group 

• Opportunity to grow as your business grows and long-term career development within the MET Group 

• Private medical care