Agency Licensing Supervisor

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them - and their family members - achieve their physical, financial, emotional and social wellbeing goals.
For a detailed look at CNA's benefits, check out our Candidate Guide .
The Agency Licensing Supervisor manages a team responsible for operational and customer service functions, with a focus on agency licensing activities. Key responsibilities include coordinating cross-functional workflows, ensuring timely and accurate service delivery, resolving procedural issues, and driving process improvements. The supervisor oversees staff performance and development, implements strategic goals, monitors key metrics, focuses on managing within the budget, and represents the team in leadership discussions.
This role also includes oversight of agency setup and changes, licensing, appointment processing, and activities related to mergers, acquisitions, and contract terminations. Strong leadership, communication, and analytical skills are essential, along with a commitment to continuous improvement and customer-focused service.
JOB DESCRIPTION:
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:

• Assigns, distributes and coordinates workflow for the team with other teams in the area ensuring consistent, efficient and timely delivery of service.
• Develops and uses work management and forecasting tools to allocate resources, facilitate efficient processes and ensure appropriate staffing levels.
• Develops and maintains relationships and resolves operational and procedural difficulties/issues with management, work teams and customers.
• Generates ideas for improvements within the team or department and implements approved changes; drives continuous improvement.
• Participates in meetings to set direction, establish stretch performance goals, communicate status and discuss issues that impact service levels. Represents the team in meetings with management and other Strategic Business Units (SBUs).
• Participates in staff management, including but not limited to job candidate interviewing, and making recommendations on staff performance assessment and development.
• Manages and monitors overtime spending and provides input into annual budget forecast.
• May perform quality reviews of staff and business processes.
• Prepares and distributes management reports (i.e. production/quality).

Reporting Relationship
Typically, Manager
Skills, Knowledge and Abilities

• Strong client and team interpersonal and leadership skills with the ability to motivate others.
• Industry and company knowledge as well as strong knowledge of the essential functions performed by the team, stays informed on relevant insurance industry trends.
• Ability to exercise professional judgment and assume responsibility for decisions which have an impact on people, costs and quality of service.
• Familiarity with the concepts and practices of personnel management.
• Excellent verbal and written communication skills, with the ability to convey technical issues in a clear, concise and effective manner.
• Excellent organizational and analytical skills including ability to prioritize and coordinate multiple projects.
• Strong computer skills including Microsoft Office suite and other business related software systems.
• Strong customer focus with a mindset towards continuous improvement.
• Uses Metrics and information analysis and accesses technology resources as needed.
• Builds a competitive organization by attracting, managing, developing and retaining the talent needed to win.
• Value driven to provide superior solutions to internal and/or external customers.
• Acts with a sense of urgency to advance priorities of the organization.
• Helps other to excel through collaboration and building strong relationships.
• Thinks creatively and uses diverse ideas to solve problems.
• Raises expectations of self and others by continuously learning and broadening industry and technical skills.

Education and Experience

• Bachelor's Degree or equivalent work experience and completion of applicable insurance courses.
• Typically a minimum of three years experience in a specific function or field of expertise.

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CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [email protected] .