As an Agency Customer Success Representative with the Property & Casualty team at AWL you will help with the operations of the agency and policy sales business. This role will work closely with sales, agency operations, and our clients directly to assist our clients getting insurance coverage in place, ensure satisfaction, address client questions upon enrollment, as well as serve as the clients first point of contact on service inquiries throughout the policy life. You will also support the Agency Operations Manager and other agency operations and leadership with day-to-day management of the business as necessary. This is a remote role.
General Responsibilities:
- Maintain up-to-date policy status
- Conduct welcome call on all new business
- Follow-up on pending carrier requirements and documentation
- Receive inbound service calls and emails and work as necessary
- Refer renewal and cancel save opportunity to retention or sales as necessary
- Work with Sales and Agency Operations leadership to meet strategic goals and execution requirements
Requirements:
- Superior organization skills
- General Lines Property & Casualty License
- Excellent customer service skills
- Proven track record of achieving objectives
- Excellent listening and comprehension skills with attention to detail
- Ability to develop mastery of product knowledge and application process details
- Excellent computer skills
- Strong desire to win in the marketplace and achieve excellent results against challenging goals
- Experience in Sales a plus
AWL (All Web Leads, Inc.) is one of the most successful customer acquisition marketing companies in the US. Simply put, we help our customers acquire customers for the US insurance industry. Our amazing team of nearly 1,000 talented and successful professionals use internet marketing strategies to turn consumer interest in insurance products into policy sales for the world’s largest insurance carriers and more than 30,000 of their agents. We are Austin-born, and our growth from a 2-person startup in 2005 to a highly profitable business has been a remarkable journey. We are a tight-knit team with a fast-paced, energetic, and entrepreneurial company culture. We have been ranked an Austin Best Place to Work over 10 times by Austin Business Journal, Austin Statesman, Built-in and Glassdoor! AWL fosters a vibrant, dynamic work culture built on trust, data, technology, passion, collaboration, and winning, where employees want to engage and be impactful. We provide competitive pay, outstanding benefits, and a fabulous, fun, collaborative environment that allows our people to be their best.
AWL Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AWL and has not been reviewed or approved by AWL.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is paired with company-paid short- and long-term disability and basic life insurance. Feedback suggests employer-paid elements and multiple plan options increase perceived value of the health package.
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Leave & Time Off Breadth — Generous PTO that scales with tenure, paid holidays, and flexible scheduling are emphasized alongside a remote-first setup for many roles. Feedback suggests this structure supports work-life needs for a broad range of employees.
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Retirement Support — A 401(k) plan with a defined employer match, automatic enrollment, and a clear vesting schedule is available shortly after hire. Feedback suggests the structured match and predictable eligibility provide reliable long-term savings support.
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What We Do
AWL is one of the most successful customer acquisition marketing companies in the nation. Our focus is the insurance industry and our team uses Internet marketing to turn consumer interest in insurance products into policy sales for the world’s largest insurance carriers and thousands of insurance agents.
Why Work With Us
Help us change the lives of our customers, one lead at a time. We take working hard and playing hard to the next level with our fast-paced, energetic and entrepreneurial workplace. We believe that our core values of Trust, Technology, Data, Passion, Collaboration and Winning attract the best and brightest in our industry.
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