Aftersales Manager - Commercial Vehicles Inverness
We are currently recruiting for an Aftersales Manager in our Commercial Vehicles branch.
The successful candidate will ideally have a service technical background and will need to have the ability to work to deadlines/targets, motivate a team and be committed to delivering high standards of customer care.
On offer are exceptional opportunities for development and a competitive remuneration package.
Key Responsibilities:
- To manage the process of optimising workshop and parts resources to meet agreed departmental budgets.
- To ensure customer requirements are fully understood and communicated in an effective manner to other members of the department.
- Ensure understanding and adherence to the requirements of Brand service requirements and customer satisfaction indicators.
- Maintain a clean, well-decorated and tidy workshop to achieve the highest standards of workshop presentation
- To calculate and manage the effective use of workshop and Parts resources for the Brand
- Endeavour to enhance facilities, improve technical skills and achieve high standards of workmanship
- Help Hawco achieve industry-leading standards of process efficiency and cost control:
- Manage Aftersales standards in accordance with HSO/VQM requirements.
- Maintain safe working practices and abide by the working rules and standards of the Brand.
- Maintain and develop own skills and technical knowledge. Agree development plan with Brand Manager.
- Interact with members of other departments/sites to develop a “One Business” team culture.
What you’ll need:
- Previous technician experience is advantageous
- Previous management experience is advantageous
- A proven track record in achieving and exceeding monthly sales objectives
- Friendly and professional with enthusiasm for great customer service
- Team-player and ability to build an effective team
- A full and valid UK Driving Licence
Our Offer to You:
- Generous Annual Leave
- Competitive Salary
- High earning potential through Commission or Bonus
- Company Car
- Extensive Brand Training
- Great learning and career opportunities
- Discount on new and used cars
- Discounted servicing, parts and accessories
- Employee customer referral scheme
- Contributory Pension Scheme
- Cycle to Work Scheme
- Wellbeing Scheme
Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.
The company reserves the right to close the role earlier should sufficient applications be received.
By applying for this role you accept our Terms & Conditions and Privacy Policy which can be found at www.hawcogroup.co.uk
Skills Required
- Service technical background
- Previous technician experience
- Previous management experience
- Proven track record in achieving and exceeding monthly sales objectives
- Friendly and professional with enthusiasm for great customer service
- Ability to build and lead an effective team
- Full and valid UK Driving Licence
- Understanding of Brand service requirements and customer satisfaction indicators (HSO/VQM)
What We Do
Hawco Group is a family-owned automotive business that has provided quality sales and service across the North of Scotland for over 70 years. An authorised retailer for Audi, Volkswagen, and Ʈdkoda, they offer new and approved used vehicles, including commercial vans. The group also provides comprehensive aftersales care, including vehicle servicing and specialized body and paint repairs in Inverness.
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