Allen Motor Group are currently looking to employ an Aftersales Manager to join our Ford dealership in Northampton. You will be responsible for managing a dynamic and fast paced service department, focusing on performance in both profits and customer satisfaction. This position is offered on a full-time permanent basis with a basic salary of £51,500 and a company provided vehicle. This position reports to the General Manager.
Why Allen Motor Group?
In addition to a highly attractive basic, OTE & bonus scheme we also offer a range of other benefits including:
· 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
· Fantastic discounts on MOT’s, services and parts
· Life assurance benefit, at no cost to yourself
· Up to £1,000 refer a friend scheme
· Full training and support to develop and progress your career with Allen Motor Group
Previous Experience
To be considered for this position will you have strong previous experience as an automotive service/aftersales manager ideally from a franchised dealership. We also look for the following skills and experience:
ü Able to work in a busy environment as part of a team
ü Fantastic organisational skills
ü Full UK driving licence
ü An ability to overcome customer issues
ü Knowledge of warranty procedures is advantageous
Key Duties and Responsibilities
· Ensure the achievement of KPI’s for all service department members
· Maintaining an understanding of all relevant consumer and local market influences
· Engage the aftersales team to deliver commercial result and exceptional customer service
· Drive the performance of the workshop team to maximise efficiency
· Develop the skills and career progression of current and new team members
At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters.
If you would like to be considered for this opportunity, please do apply now
Skills Required
- Previous experience as an automotive service or aftersales manager, ideally in a franchised dealership
- Ability to work in a busy environment as part of a team
- Strong organizational skills
- Full UK driving licence
- Ability to overcome and resolve customer issues
- Knowledge of warranty procedures
What We Do
Allen Motor Group is a UK automotive dealership group formed through Allen Ford Group’s acquisitions of Essex Auto Group and SMC Motor Group. It sells new and used cars and vans and provides aftersales support through service centres and a body shop. Its network spans southern England and the Midlands, serving private motorists, businesses, and Motability customers.
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