We are looking for an Aftersales Manager for one of our clients to ensure every customer's experience continues well beyond the point of purchase. You will be the key link between the customer and our service teams handling requests, resolving issues and building the long-term relationships that drive loyalty and repeat business in the EV domain.
🎯 Key Responsibilities:
▸ Manage customer service requests, complaints, and aftersales enquiries in a timely and professional manner.
▸ Coordinate with service, technical, and support teams to ensure swift and effective resolution.
▸ Follow up with customers post-service to confirm satisfaction and identify any further needs.
▸ Maintain accurate service records, warranty documentation, and activity reports.
▸ Support warranty claims, scheduled maintenance bookings, and renewal processes specific to EV ownership.
▸ Educate customers on charging best practices, software updates, and ongoing vehicle care.
✅ Requirements:
▸ Experience in customer service, aftersales, or service coordination — automotive or EV experience preferred.
▸ Strong communication and problem-solving skills with a calm, solutions-focused approach.
▸ Ability to manage multiple customer interactions efficiently without compromising quality.
▸ Familiarity with EV technology, charging infrastructure, and ownership considerations is a strong advantage.
▸ Proficiency in CRM tools and service management systems preferred.
📩 Interested or have questions? Reach out to [email protected]
Skills Required
- Experience in customer service, aftersales, or service coordination
- Automotive or electric vehicle experience
- Strong communication skills
- Strong problem-solving skills
- Ability to manage multiple customer interactions efficiently
- Familiarity with EV technology and charging infrastructure
- Familiarity with EV ownership considerations
- Proficiency in CRM tools and service management systems
What We Do
Minnovation is an HR consulting and Employer of Record (EOR) company helping businesses expand into new markets across the Nordics and Europe. It provides compliant employment, payroll, and HR solutions, with a mission to simplify international workforce expansion through efficiency, compliance, and flexibility. The company reports rapid, sustainable growth and operates with a global focus for clients and employees alike.
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