The Role
Provide after-sales and QA support across West Africa by assisting with basic product and electronic component failure assessments, supporting field visits, maintaining troubleshooting records, identifying quality risks, coordinating with service teams, and compiling data for partner claims and mitigation initiatives.
Summary Generated by Built In
Summary:
This role provides essential support to the after-sales and quality assurance teams by assisting in product and component failure assessments, field visit activities, and documentation processes across West Africa. The position plays a key part in identifying and escalating quality risks, ensuring accurate records are maintained, and supporting service team efforts to improve troubleshooting effectiveness. By contributing to partner claims documentation and quality mitigation initiatives, the individual helps strengthen product reliability and customer satisfaction in the region.
Responsibilities:
- Assist in conducting basic product and electronic component failure assessments using approved tools and methodologies.
- Support field visits by helping collect, document, and report customer complaints and field observations.
- Maintain and update West Africa-specific troubleshooting records from the after-sales team.
- Identify and flag critical quality issues, supporting the implementation of initial mitigation actions.
- Coordinate with the service team to track and follow up on troubleshooting processes and improvement initiatives.
- Compile and organize qualification and failure assessment data to support partner claims submissions.
Skills Required
- Conduct basic product and electronic component failure assessments using approved tools and methodologies
- Support field visits to collect, document, and report customer complaints and observations
- Maintain and update West Africa-specific troubleshooting and service records
- Identify and flag critical quality issues and support initial mitigation actions
- Coordinate with service team to track troubleshooting processes and improvement initiatives
- Compile and organize qualification and failure assessment data to support partner claims
- Willingness and ability to travel for field visits across West Africa
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The Company
What We Do
Jobberman is Nigeria's leading career development and recruitment solutions company, focusing on connecting qualified job seekers with verified employers. Headquartered in Lagos, Nigeria, the company operates as an online job marketplace and career portal. It provides comprehensive online career development support, training services, and personalized HR solutions designed to empower job seekers and assist employers in finding the right talent.
