Who we are…
Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.
Position Overview:
- Evaluate and process high volumes of customer and citizen requests in accordance with applicable business rules, procedures, and statutes.
- Develop and maintain a strong understanding of customer-specific business rules and requirements to ensure timely and accurate processing.
- Ensure work is completed in accordance with established business requirements, procedures, and company standards.
- Review work for accuracy and completeness and take appropriate action to resolve missing or incorrect information prior to completion.
- Identify and escalate complex requests, processing issues, or potential SLA risks to the appropriate team member or leadership.
- Provide exceptional customer service to citizens and clients.
- Process requests received from internal operational and support teams as required.
- Meet or exceed established service level agreements (SLAs), quality standards, and performance expectations.
- Maintain accurate documentation and records related to completed work and correspondence.
Qualifications:
- Qualifications
- High School Diploma or Equivalent
- Intermediate computer skills using Microsoft Office (Word, Outlook, SharePoint, and Excel)
- Data Entry 40 wpm
- Strong communication, both verbal and written
- 1+ years of data entry experience required
- Demonstrated ability to work and problem solve independently as well as recognize when to escalate issues
- Make sound decisions and accept / act upon constructive feedback
- Adhere to professional behavioral expectations and the ability to work well with different groups and departments
- Must be able to communicate effectively in the English language. Bilingual in English and Spanish is a plus.
- Must be able to operate effectively and reliably in office and/or at home
- Drug Test, Background Check and Fingerprint are required
- Capable of sitting or standing for extended periods will be a requirement
- Capable of reviewing data and/or images on a computer monitor for extended periods (typically 8 hours shif ts)
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
- Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
- Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
- Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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Skills Required
- High school diploma or equivalent
- Intermediate computer skills using Microsoft Word, Outlook, SharePoint, and Excel
- Data entry speed of 40 words per minute
- At least 1 year of data entry experience
- Strong verbal and written communication skills
- Ability to work and solve problems independently and recognize when to escalate issues
- Ability to make sound decisions and act on constructive feedback
- Ability to work professionally with different groups and departments
- Effective communication in English
- Ability to work reliably in an office and/or home environment
- Successful drug test, background check, and fingerprinting
- Ability to sit or stand for extended periods
- Ability to review data and images on a computer monitor for extended periods
- Bilingual English and Spanish communication skills
Verra Mobility Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Verra Mobility and has not been reviewed or approved by Verra Mobility.
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Retirement Support — Retirement benefits are considered strong, with a 401(k) match that vests immediately and automatic enrollment for new hires. This component stands out alongside financial tools like HSA/FSA options.
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Parental & Family Support — Paid parental leave at full pay and additional family-forming support are highlighted as part of the package. These programs contribute to a perception of comprehensive family support.
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Flexible Benefits — The package offers multiple medical plan options with HSA contributions and a wide array of ancillary programs such as EAP, mental health resources, identity protection, and tuition aid. Breadth and choice are positioned as relative strengths in some teams.
Verra Mobility Insights
What We Do
Verra Mobility focuses on making life safer, easier and more connected for our customers and the communities we serve. As a global leader in smart transportation, we work alongside our customers and behind the scenes to relentlessly develop customized technology solutions to solve complex transportation challenges. We seamlessly connect people, technology and data across the smart mobility ecosystem.
