The RN Advice Line
- Triages incoming clinical calls and provides nursing coordination for patients of all ages.
- Assesses caller needs, gathers clinical information, and determines appropriate care actions.
- Provides patient education and guidance, determining urgency of care and appropriate level of service.
- Documents all encounters accurately and timely in the electronic medical record.
- Coordinates communication of physician orders to clinical staff and updates scheduling as needed.
- Monitors laboratory orders and results, ensuring timely collection, reporting, and follow-up actions.
- Communicates lab results and treatment changes to providers and patients.
- Collaborates with administrative and billing staff to ensure completion of orders and care plans.
- Serves as a resource for referrals, clinical review, and coordination of patient services.
- Addresses customer concerns, resolves issues, and escalates when necessary to leadership.
- Collaborates with clinical leaders to support staff competency and development.
- Participates in performance improvement activities, including chart review and data collection.
- Supports home visits or clinical care delivery as needed based on operational demand.
- Uses critical thinking and multitasking skills to manage multiple calls and priorities simultaneously.
- Schedules appointments, processes referrals, and collects patient demographic and insurance information.
- Provides medication refill support and answers patient clinical questions.
- Utilizes electronic systems to document care and support communication across teams.
- Serves as a patient advocate and provides psychosocial and cultural support.
- Applies knowledge of growth and development to provide age-appropriate care.
- Supports quality improvement and service enhancement initiatives.
Education: Graduate of a school of professional nursing required.
Experience: Minimum of 5 years of nursing experience required, including critical care and inpatient experience.
Licensure, Certification, and/or Registration: Current Registered Nurse license in the Commonwealth of Virginia required or eligibility to obtain licensure required.
Life Support: BLS required.
Other Minimum Qualifications: Keyboarding skills and proficiency with electronic medical records required. Advanced clinical knowledge across multiple specialties required. Strong communication and critical thinking skills required. Ability to establish rapport and effectively communicate with patients over the phone.
This job description is intended to be a representative summary of the major responsibilities and accountabilities performed by incumbents in this role. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.
Recruiter:
RHONDA JOHNSONRecruiter Email:
[email protected]For more information, contact the HR Service Center at 1-800-599-2537.
Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.
For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies
Benefits, Pay and Well-being at Carilion ClinicCarilion understands the importance of prioritizing your well-being to help you develop and thrive. That’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away.
When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:
- Comprehensive Medical, Dental, & Vision Benefits
- Employer Funded Pension Plan, vested after five years (Voluntary 403B)
- Paid Time Off (accrued from day one)
- Onsite fitness studios and discounts to our Carilion Wellness centers
- Access to our health and wellness app, Personify Health
- Discounts on childcare
- Continued education and training
Skills Required
- Graduate of a school of professional nursing
- Minimum of 5 years nursing experience, including critical care and inpatient experience
- Current Registered Nurse license in the Commonwealth of Virginia or eligibility to obtain licensure
- BLS (Basic Life Support) certification
- Keyboarding skills and proficiency with electronic medical records
- Advanced clinical knowledge across multiple specialties
- Strong communication and critical thinking skills
- Ability to establish rapport and effectively communicate with patients over the phone
What We Do
Carilion Clinic is a non-profit integrated health care organization serving nearly one million people in Virginia through a comprehensive network of hospitals, outpatient specialty centers, and advanced primary care practices.
