Advertising Engineer

Team Overview:

At Fluency, we come together under two shared passions that drive our culture: the scaling of digital ad operations, and fostering a workplace environment rooted in open communication, inclusivity, and a growth-oriented mindset. These passions not only set us apart in the industry, but also fuel our collective drive to reshape the industry and reinvent ourselves along the way. We're not just revolutionizing the digital advertising horizon, we're shaping an organization where every member feels a sense of pride and is inspired to do their best work.

Job Summary:

An Advertising Engineer is a highly technical digital advertising expert who also possesses the ability to navigate strategic, business-level interactions.  Serving as the main point of contact between Fluency and its Clients, Advertising Engineers are integral in delivering our unique world-class client experience.  

Our commitment to value-driven client service begins with the prioritization of; Ideation, Creativity, Relationships, and Strategy.  As such, Advertising Engineers curate the Fluency experience via: supporting internal stakeholders through the onboarding of new clients, structuring and managing key client stakeholder relationships, and proactive implementation of Fluency value props at every level of the client business. The Advertising Engineer will also drive forth client’s business goals, solve for operational challenges leveraging the Fluency platform, and identify additional opportunities to maximize fluency’s impact on their business.

Advertising Engineers must possess a hybrid skill-set to include both operational and executional competencies. Operational competencies include, but are not limited to; the ability to nurture relationships with stakeholders up to the C-suite, management of key projects / timelines, business strategy conversations, and cross-org collaboration.  From an executional perspective, the Advertising Engineer is capable of building, managing, analyzing, and optimizing our client’s digital marketing campaigns (Search, Social, Display) to deliver campaign performance at scale. 

External Role Duties:

• Support the Advertising Architect in client onboardings.
• Own post-onboarding client relationships at all levels within your client’s organization.
• Help clients  refine various complex advertising strategies via our platform capabilities.
• Deeply understand your client’s business, financial and operational profiles.
• Identify, recommend, and support opportunities for client growth and improvement, to include; strategy, performance, and business efficiency
• Provide expert Fluency consultation and train users on how to leverage the Fluency platform (tactically + operationally)
• Leverage Fluency platform to execute advertising and analyze performance, while also proposing and executing improvements across various advertising channels.
• Conduct and lead strategy calls, weekly syncs, ongoing training and QBRs with clients. 
• Potential travel once per quarter

Internal Role Duties: 

• Communicate and collaborate with cross-org stakeholders to report on client issues/problems/requests/sentiment. 
• Develop and execute client specific engagement strategy
• Create and manage tickets on customer issues and platform feature requests Able to articulate client growth opportunities / strategy, revenue insights, etc. 
• Contribute towards product ideation.
• Provide actionable feedback to the Fluency products organization.

Required Experience:

• Minimum (5) years hands on paid media experience 
• Experience communicating with C-Level executives
• Project management experience 
• Experience building and managing complex digital advertising campaigns
• Strong communication, time management, critical thinking and problem solving skills