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A Managed Services role with Nokia's Hamilton New Zealand based team provides advanced technical support to their customers' telecommunications network core, aggregation, access and transport platforms, maintaining availability, and resolving incidents quickly. This technical support role is within an innovative team who are passionate about network performance and service delivery, assisting the Network Operation Centre, optimizing procedures and enhancing support tools.
Responsibilities- Troubleshoot and restore service during complex unplanned incidents across our customers' telecommunications networks.
- Participate in a 24x7x365 callout roster and contribute to restoration activities and planned changes during the night-time maintenance window.
- Support a Network Operation Centre team with assistance and training, and also liaise with vendor product support teams on escalated issues.
- Follow detailed technical procedures accurately, and when necessary, assess and adapt to changing or unanticipated circumstances.
- Guide service company technical staff through technical activities on the network elements, with clear instructions and understanding of the activity being undertaken.
- Ability to do risk assessment of the impact of any intended technical activities on the network and ensure adequate planning and notification processes are in place before proceeding.
- Initiate technical and/or managerial escalation of cases that are complex, technical, or creating a major customer impact.
- Competency at incident review and problem review processes, such as identifying event triggers and root cause, as well as recommending improvement opportunities.
- Understand and analyse workflows to identify repetitive, manual tasks, processes that lack consistency or involve high error rates that can be automated to increase operational efficiency and accuracy.
- Engineer skills on Nokia 7x50 switches, 7210, and related telecommunications and IT protocols.
- Competent user of Nokia management systems: NFM-P, NSP, AMS.
- Fluent English language, professional business writing for customer and vendor technical support interactions, reports, and incident reviews; and high level of accuracy on network records.
- Programming and scripting knowledge (Eg: Python and/or JavaScript) and experience in database programming (SQL)
- Experience in developing applications that interact with network devices using REST API, RESTCONF, gRPC, Netconf, Kafka and/or similar technologies.
- New Zealand citizenship, residency, or work visa, and familiarity with New Zealand telecommunications industry, networks and providers; this is a New Zealand based role.
It would be beneficial if you also had:
- Nokia ISAM experience.
- Nokia 1830PSS OTN DWDM experience.
- Experience with cloud-based environments (Eg: Azure) and familiarity with version control systems (Eg: github)
- Oracle SBC (or similar) experience.
- Programming and scripting knowledge (e.g. Python or JavaScript).
Skills Required
- Engineer skills on Nokia 7x50 switches, Nokia 7210, and related telecommunications and IT protocols
- Competency using Nokia management systems NFM-P, NSP, and AMS
- Fluent English and professional business writing for customer and vendor technical support interactions, reports, and incident reviews
- High level of accuracy maintaining network records
- Programming and scripting knowledge, such as Python and/or JavaScript
- Experience with database programming using SQL
- Experience developing applications that interact with network devices using REST API, RESTCONF, gRPC, Netconf, Kafka, or similar technologies
- New Zealand citizenship, residency, or work visa
- Familiarity with the New Zealand telecommunications industry, networks, and providers
- Nokia ISAM experience
- Nokia 1830PSS OTN DWDM experience
- Experience with cloud-based environments such as Azure
- Familiarity with version control systems such as GitHub
- Oracle SBC or similar experience
Nokia Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nokia and has not been reviewed or approved by Nokia.
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Equity Value & Accessibility — Equity programs include a global employee share purchase plan with company matching and multi‑year share awards. These mechanisms broaden participation and tie rewards to long‑term outcomes.
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Healthcare Strength — Health coverage includes major medical plans with supplementary options such as vision, legal services, and care navigation. The range of offerings indicates comprehensive support for medical needs.
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Parental & Family Support — A global policy grants paid leave for new parents regardless of gender and provides structured return‑to‑work support. Company‑paid life insurance further strengthens family protection across regions.
Nokia Insights
What We Do
At Nokia, we create technology that helps the world act together. As a trusted partner for critical networks, we are committed to innovation and technology leadership across mobile, fixed and cloud networks. We create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs. Adhering to the highest standards of integrity and security, we help build the capabilities needed for a more productive, sustainable and inclusive world.
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