The Role
The Advanced Software Engineer provides technical support for PLC-controlled machines, investigates and resolves complex issues, and documents technical processes. They also develop enhancements, provide technical training, and ensure customer satisfaction.
Summary Generated by Built In
Responsibilities
Advanced Software Engineer for Intelligrated Systems, LLC in Mason, OH
Responsibilities:
- Provide professional coverage of Technical Support Helpdesk with a specific focus on PLC-controlled machines and subsystems or control systems based on C/C++ programming languages.
- Support focus on accuracy, timely feedback, and customer satisfaction.
- Drive timely identification, investigation, resolution, root cause analysis and replication of technical issues.
- Build internal relationships to expedite complicated cases.
- Develop broad understanding of customer needs.
- Support the knowledge-sharing mindset, methodology, and tools.
- Help develop Technical Support processes.
- Ensure proper documenting and recording of all activity and communication.
- Address systemic coordination issues.
- Part of a team that is solving complex technical problems for customers.
- Apply highest standards of customer support.
- Balance systematic analysis with decisiveness.
- Consistently make and execute timely decisions in the face of complexity and/or ambiguity.
- Identify, investigate, troubleshoot, analyze, and resolve technical issues.
- Track requests resolution.
- Debug software defects and analyze source code for proprietary material-handling controls systems.
- Create root cause analysis documents.
- Establish and follow methodologies.
- Develop and share knowledge.
- Provide technical training.
- Suggest enhancements to advance projects.
- Assist product and process certification.
- Develop technical and software improvements.
- Test and implement software changes.
- Present to leadership and external customers.
- Build business acumen while learning to address customers’ technical needs.
YOU MUST HAVE:
- Qualified applicants must have a Bachelor’s degree or foreign equivalent in Engineering, Computer Science, or a related field, and 5 years of professional experience.
- Must have at least 3 years of experience with the following: ability to code in at least one language; advanced level experience programming PLC and/or troubleshooting PLC ladder logic.
- Must have 2 years of experience with the following: experience reading, reviewing, and interpreting electrical schematics and network drawings.
- Must have 1 year of experience with the following: customer support and/or customer facing experience.
- Up to 10% domestic travel required.
- Telecommuting permitted up to two (2) times per week.
ADDITIONAL INFORMATION:
- Location: Mason, OH
- 40 hours/week
- Employee Referral Fee: $1500
- If offered employment must have legal right to work in U.S. EOE.
Skills Required
- Bachelor's degree in Engineering, Computer Science, or related field
- 5 years of professional experience
- 3 years of experience programming PLC and troubleshooting PLC ladder logic
- 2 years of experience reading and interpreting electrical schematics
- 1 year of customer support experience
Honeywell Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Honeywell and has not been reviewed or approved by Honeywell.
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Retirement Support — Retirement plans feature a notably strong company 401(k) match with vesting after three years, enhancing long-term savings security. Additional tax-advantaged accounts and company contributions for eligible earners further strengthen financial preparedness.
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Leave & Time Off Breadth — Time off policies include flexible or unlimited vacation for many salaried roles and a broad observed-holiday schedule, providing manager-approved flexibility. This structure supports rest and work-life balance across varied needs.
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Parental & Family Support — Parental leave offers paid time for birth, adoption, or foster care that can be taken consecutively or intermittently. The design enables practical flexibility in how family leave is used.
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The Company
What We Do
Honeywell is a Fortune 500 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.
