Advanced Service Manager I

Department: CCI and Business Management
Are you passionate about managing IT services? Do you thrive in a dynamic and collaborative environment? We are looking for a dedicated Service Manager to join our Cloud and Corporate Infrastructure (C&CI) and Business Management area at Novo Nordisk. If you have a strong sense of ownership and a knack for vendor management, read on and apply today for a life-changing career.
The position
As Advanced Service Manager - I at Novo Nordisk, you will be anchoring below responsibilities:

• Responsible for the operation & maintenance of monitoring services, including APIs and dashboards from Splunk, AppDynamics and Nexthink
• Take ownership of the service in operation/maintenance via joint ownership with the respective architects/advisors/stakeholders during projects and changes
• Act as the single point of contact for stakeholders/partners/vendors to collaborate and manage the execution of service tasks/activities
• Drive continuous improvement of service processes, including vendor management, incident & problem management along with managing the service budget and licenses
• Ensure good reporting on service performance and vendor performance with corrective actions as applicable
• Ensure maintenance of compliance of the service and documentation through collaboration with internal stakeholder/quality responsible/partner

Qualifications

• Bachelor's or Master's degree in computer science (or equivalent)
• 5+ years of previous experience in IT service management role
• 2+ years in performance monitoring services
• 2+ years of experience in handling budget
• Understands infrastructure concepts and environments
• Experience with working with Agile framework
• Good knowledge in ITIL (preferred)

About the department
The position is based in the Cloud and Corporate Infrastructure (C&CI) area, part of Global IT Operations (GITO) - a department with 500+ employees distributed across more than 25 countries, managing our Cloud Services, Infrastructure Services, Operations, IT Support, Major Incident Management, and Digital Workplace Services. The Cloud and Corporate Infrastructure is an area consisting of 180+ people in 10+ product teams with highly skilled and dedicated employees. We have a strong focus on teamwork and collaboration, and we work in a truly global setup with colleagues located all over the world. In C&CI, we are globally responsible for all Novo Nordisk Cloud (Private and Public) and Corporate Infrastructure (Network and Connectivity) Services.
Working at Novo Nordisk
Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 63,000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we're working toward something bigger than ourselves, and it's a collective effort. Join us! Together, we go further. Together, we're life changing.
Contact
To submit your application, please upload your CV online (click on Apply and follow the instructions).
Deadline
22nd October 2024.
Disclaimer
It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Novo Nordisk and/or its affiliate companies. The individuals or organizations sending these false employment offers may pose as a Novo Nordisk recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid trainings. Be advised that Novo Nordisk does not extend unsolicited employment offers. Furthermore, Novo Nordisk does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we're life changing.