About GlobalXperts:
GlobalXperts is a network communications support organization with a business focus of providing end users and solutions providers, with support services based on industry best practices. The customers we support leverage the partnership they have with us as an extension of their professional services and managed services capabilities allowing them to extend their reach and mitigate risk. In addition, our unique best of breed approach has enabled our customers to enjoy substantial cost savings and quality of service delivered.
Job DescriptionSummary:
The wide area network (WAN) is the foundation of a globally connected enterprise, enabling collaboration, communication, business productivity, and risk mitigation. The WAN Optimization Group has a hand in creating the products and solutions that are critical to everything organizations do over their networks. The group’s industry-leading products are built on the Riverbed® Optimization System (RiOS®), our patented technology that accelerates applications through data, transport, and application streamlining. RiOS is the foundation of award-winning products, including the Steelhead® appliance, Cloud Steelhead®, Virtual Steelhead®, Central Management Console, and the Interceptor® appliance.
QualificationsDesired Skills:
- At least five years of experience in a technical support position, preferably with a networking technology company.
- In depth knowledge and hands on experience with SAN, NAS, NFS, SCSI, RAID, device drivers, Linux and Windows file systems
- Experience reading and understanding packet captures using Sniffer and/or Ethereal/Wireshark and/or Cascade Pilot and/or AppTransaction or similar
- Extensive knowledge of routing protocols
- Thorough understanding of TCP Basic understanding of WAN technologies, bandwidth and latency Experience with general routing/switching, policy based routing, spanning-tree, VLANs and VLAN trunking (WCCP a big plus)
- Excellent communications skills, both oral and written
- Excellent troubleshooting skills Hands-on experience with OPNET or Riverbed products is a plus Experience with UNIX/Linux/MS, scripting is a plus Cisco CCNP or CCIE is highly preferred.
- Prior or current security clearance is preferred but not required.
Please email resume and cover letter.
Skills Required
- At least five years of experience in a technical support position
- Prior experience at a networking technology company
- Hands-on experience with SAN, NAS, NFS, SCSI, RAID, and device drivers
- Experience with Linux and Windows file systems
- Ability to read and interpret packet captures (Sniffer, Ethereal/Wireshark, Cascade Pilot, AppTransaction)
- Extensive knowledge of routing protocols
- Thorough understanding of TCP
- Basic understanding of WAN technologies, bandwidth and latency
- Experience with general routing/switching, policy based routing, spanning-tree, VLANs and VLAN trunking
- Experience with WCCP
- Excellent oral and written communication skills
- Excellent troubleshooting skills
- Hands-on experience with OPNET or Riverbed products
- Experience with UNIX/Linux/Windows and scripting
- Cisco CCNP or CCIE certification
- Prior or current security clearance
What We Do
Business has gone global… and so have we! By providing support services based on industry best practices, GlobalXperts has broken barriers on communications and unleashed a global movement of innovation and success. About GlobalXperts: GlobalXperts is an IT solutions provider whose business focus is professional and managed services for advanced IT infra-structure solutions. Our technical resources range from “Smart Hands” to SMEs (Subject Matter Experts) and are available around-the-clock Globally. Our professional services include full life cycle support and services (plan, architect, design, implementation, migrations, automation, orchestration and operations). They have a deep understanding of Data Center (SDN, SDWAN), Cloud (AWS, Azure, GCP), Security, Collaboration, Contact Center and Enterprise networking technologies that incorporates products from leading equipment manufacturers such as AWS, Azure, Google, Open Stack, Cisco, Microsoft, Arista, Palo Alto, F5, etc. Our customers are companies ranging from small to enterprise level infrastructures and other solutions providers and integrators that deploy internetworking solutions to their SMB and Fortune-500 customers. We offer a full range of managed services to keep your IT solutions performing properly and ensuring that access is maintained to widely dispersed work forces where BYOD is the norm. GlobalXperts' 24X7 NOC staff utilizes several leading network tools such as Service Now, Prognosis, SolarWinds, N-Able, Kaseya, Advent Net and CA Service Desk.
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