Advanced Communication Specialist

This position will be at our office; our main priority is providing you with a safe work environment during this time of COVID. 

Who are we?

OKIN Process is a global company focused on making operations work better for our clients. We do this by providing front-office and back-office outsourcing solutions for our clients. We help established enterprises manage and improve their business processes and scale businesses to accelerate their business growth. We are the partner our clients turn to and trust to help them constantly improve business processes and make work better.

Summary:

 The role of Sales Support Specialist assists account teams, solution architects, sales specialists, and PMO in quoting and packaging the required documentation for new orders and move, adds, changes, and deletes (MACD) on existing orders. The role owns the oversight of these activities as they move through the various touchpoints in the quoting and order management process for above the network technology (workplace collaboration, customer experience, and cybersecurity).  

You will collaborate with internal organizations to ensure the accuracy and completeness of order documentation and requirements. You will serve as the customer advocate, removing any internal roadblocks, following up with internal organizations to ensure timeliness of the procurement process.

Responsibilities:

• Develop quotes and pricing based on specific contracts working with account teams, solution architects, sales specialists, and pricing teams.
• Work with internal teams and customers to complete data gathering forms for input into quoting and ordering processes.
• Identify and map products and features with appropriate contract line item numbers from existing contracts to formulate appropriate quote and order package documentation.
• Collect requirements from customers in collaboration with account teams, solution architects, sales specialists, and PMO for professional service hours on quotes and orders.
• Respond to internal requests for new orders and MACD on existing orders, identifying the appropriate methods & procedures, contacts, and documentation based on customer type and contract vehicle needed to process these requests.
• Own and follow up on requests as they move through the order management processes, and provide updates from the requestor.

Qualifications:

• 3+ years of experience in administration or direct customer interfacing role with the ability to learn complex cross-functional processes.
• Must be business or sales operation focused, customer service forward, driver of change & team player
• Must be very detail-oriented with the ability to ensure accuracy in documentation.
• Excellent interpersonal skills, and the ability to work well within all levels of an organization and proactively reach out throughout the organization to remove roadblocks in complex processes.
• Excellent written, verbal, and listening skills that strengthen relationships with internal and external stakeholders.
• Thrives working in a fast-paced, dynamic, high revenue environment; demonstrates a high sense of urgency and can work independently.
• Proficient in Microsoft Office software including Excel, Word, and Powerpoint.
• Willingness to identify and proactively recommend process improvements

We're a fun, fast-paced, environment and our team thrives’ around creativity and excitement. This is a fantastic opportunity to join our company at a time of exciting growth. Although we are small and agile with a mature client base with a start-up mentality, we try, fail, learn, and succeed. As an early member of our team, you'll be instrumental in achieving our next period of growth, and the only limiting factor to your success will be your motivation and desire to succeed. Eager to know more? Become a part of our team!