- Build with cutting-edge AI technology
- Partner with world-class technology, data and AI specialists
- Transform quality assurance through intelligent automation
See Yourself in the Team
Group Fraud Management Services plays a critical role in protecting our customers, our people and the Group from the evolving threat of financial crime. The team brings together fraud operations, intelligence, analytics and assurance capabilities to help the business understand emerging risks, respond with confidence and make better risk-based decisions.
You’ll join a high-impact environment where data, advanced analytics and emerging technologies are used to strengthen quality assurance across complex customer and operational settings.
Your Impact & Contribution
As a Senior Advanced Analytics Analyst / Applied AI Specialist, you’ll help design, build and scale AI-enabled QA automation across fraud and scam operations. You’ll work with customer interaction data, call transcripts, case management data and operational datasets to classify fraud and scam scenarios, assess conversation quality, evaluate process adherence and generate insights that improve assurance, consistency and customer outcomes.
In this role, you will use LLMs, classification models, SQL, Python and multi-agent orchestration workflows to automate parts of the quality assurance process. You’ll also support testing and evaluation, improve model reliability, reduce hallucinations and translate AI outputs into clear, defensible recommendations for operational, risk and technology stakeholders.
This is an opportunity to work at the intersection of applied AI, data science, automation and customer outcomes, helping shape how intelligent automation strengthens quality assurance in a complex operational environment. You’ll help generate meaningful insights, improve consistency and support scalable assurance practices that contribute to better operational and customer outcomes.
Your Skills & Experience
- You’ll bring strong experience in data science, applied AI or machine learning engineering, with practical exposure to LLMs, prompt engineering, classification models and AI-enabled automation.
- You’ll be confident using SQL and Python to extract, prepare and analyse complex datasets, and comfortable working with unstructured text such as call transcripts, messages or case notes.
- You’ll bring experience applying NLP, conversation analytics or LLMs to classify, assess or extract insight from unstructured text.
- Experience with AI workflow automation, multi-agent orchestration, Copilot Studio or similar orchestration frameworks would be highly valuable.
- You’ll be comfortable working in modern development environments that support version control, collaboration and AI-assisted development.
- You’ll also bring strong stakeholder skills, with the ability to understand business problems, explain technical concepts clearly and turn model outputs into practical insights and recommendations.
- Experience in fraud, scams, financial crime, quality assurance, risk, compliance or controls testing would be beneficial, but the priority is strong applied AI capability and the ability to build solutions that are reliable, measurable and fit for purpose.
What’s In It For You?
Work in a culture of innovation where emerging AI capability is being applied to meaningful, real-world challenges across fraud and scam operations. You’ll gain access to cutting-edge AI technology, partner with world-class engineers, data scientists and technology specialists, and help shape how LLMs, classification models and multi-agent orchestration are used to improve quality assurance at scale.
This is a rare opportunity to work on high-impact applied AI in a complex banking environment, with the space to experiment, build, test and scale solutions that improve customer outcomes, operational consistency and assurance effectiveness.
Working With Us
At CommBank, we're committed to creating an accessible, inclusive and respectful workplace. If you require support or adjustments, please let us know.
We welcome applications from people of all backgrounds and we're particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples. For support, please contact 1800 989 696.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Skills Required
- Strong experience in data science, applied AI, or machine learning engineering
- Practical experience with LLMs, prompt engineering, classification models, and AI-enabled automation
- Proficiency using SQL and Python to extract, prepare, and analyze complex datasets
- Experience applying NLP, conversation analytics, or LLMs to unstructured text
- Ability to work with call transcripts, messages, case notes, or similar unstructured text
- Experience with AI workflow automation, multi-agent orchestration, Copilot Studio, or similar frameworks
- Experience with modern development environments supporting version control, collaboration, and AI-assisted development
- Strong stakeholder communication skills and ability to explain technical concepts clearly
- Ability to translate model outputs into practical insights and recommendations
- Experience in fraud, scams, financial crime, quality assurance, risk, compliance, or controls testing
Commonwealth Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Commonwealth Bank and has not been reviewed or approved by Commonwealth Bank.
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Leave & Time Off Breadth — The bank offers additional Life Leave, the option to purchase up to four extra weeks, pet leave, and paid volunteering leave alongside flexible-working options. Public materials indicate these leave features compare well within Australian banking.
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Parental & Family Support — Permanent employees can access up to 18 weeks of paid parental leave, and superannuation is paid for up to 34 weeks of unpaid parental leave. These provisions extend support for new parents beyond standard settings.
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Wellbeing & Lifestyle Benefits — Access includes CBHS Health Fund, Fitness Passport, a 24/7 wellbeing platform with telehealth, an Employee Assistance Program, and employer‑paid income protection for up to two years, alongside staff banking perks and share plans. This combination provides day‑to‑day value across health, protection, and financial perks.
Commonwealth Bank Insights
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What We Do
Australia’s leading provider of financial services including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and sharebroking products and services. We are a business with more than 800,000 shareholders and over 52,000 employees. We offer a full range of financial services to help all Australians build and manage their finances.
