Administrator

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

na

Provides administrative support in capturing, tracking and validating information on claims.

ResponsibilitiesInsurance Claims Evaluation

Interview and/or visit claimants to evaluate straightforward low-value claims. Determine the value of insured losses in line with the organization's claims policies and the contractual terms of the insurance policy, referring complex or disputed claims to senior colleagues for resolution.

Insurance Claims Administration

Carry out a range of information-gathering and data-processing activities to support the administration of insurance claims, including an initial review of claims documentation to identify further information needed and/or to allocate cases to the appropriate claims specialists/investigators.

Solutions Analysis

Assess compliance with established standards and protocols for routine inquiries.

Document Preparation

Prepare routine letters, memoranda, reports, and similar documents following detailed instruction. This is likely to involve using the full range of functions within standard office software.

Operational Compliance

Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Operations Management

Carry out operational tasks by following established processes. This will involve adjusting multiple settings or parameters to meet performance standards.

Document Management

Create, organize, and maintain files containing the correspondence and records of a senior colleague.

Resolving Customer Issues

Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Skills

Action Planning, Claims Management, Claims Settlement, Computer Literacy, Data Controls, Desktop Publishing (DTP), Executing Plans, Insurance Claims Investigations, Insurance Product Management, Insurance Sales, Numerical Aptitude, Presenting Solutions

Competencies

CollaboratesEnsures AccountabilityFinancial AcumenOptimizes Work ProcessesOrganizational SavvyTech Savvy

Education

Matriculation Certificate (Matric)

Closing Date

04 March 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!