The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.
Job Description:
The Administrator, Telecom Automation Operations is a hands-on technical role responsible for the day-to-day support and optimization of the organization's Telecom Automation Operations. Administrators operate within a break/fix model to resolve incidents and service disruptions, while also contributing to business optimization activities that improve platform efficiency and business outcomes for the Telecom division.
Key Responsibilities:
- Monitor, triage, and resolve incidents and service requests related to Telecom Automation Operations in accordance with established SLAs
- Perform root cause analysis on recurring issues and document findings to drive permanent resolution
- Execute routine platform health checks, maintenance tasks, and configuration updates
- Support onboarding and change management activities when new AI capabilities are deployed or updated
- Document procedures, known issues, workarounds, and resolutions in the team knowledge base
- Collaborate with Automation Operations vendors on technical issues requiring escalated support
- Identify and surface opportunities for platform optimization, process improvement, or automation
- Assist in the development and testing of solutions that improve platform reliability and business performance
- Participate in on-call rotation and support coverage as needed to maintain platform availability
- Contribute to operational reviews by providing incident data, trend analysis, and status updates
- Manages hierarchy for all lines of business
- Contact Center support for technical challenges
- Manages Opera rules for all lines of business
- Weekly calibration sessions with analysts for alignment
Qualifications:
- 2+ years of experience in IT support, platform administration, or technical operations
- Hands-on experience working with AI/ML platforms, intelligent automation tools, or enterprise SaaS applications
- Familiarity with ITSM processes including incident management, problem management, and change management
- Strong troubleshooting skills with the ability to diagnose technical issues across integrated systems
- Comfortable working with data and logs to investigate platform behavior and performance
- Strong written and verbal communication skills; able to document technical issues clearly for both technical and non-technical audiences
- Self-motivated and able to manage multiple priorities in a fast-paced environment
- Associate's or Bachelor's degree in Information Technology, Computer Science, Telecommunications, or a related field (or equivalent experience)
Preferred Qualifications:
- Experience supporting platforms in a Telecom environment (e.g., network automation, AI-driven customer support, revenue assurance tools)
- ITIL Foundation certification
- Familiarity with APIs, data integrations, or scripting languages (Python, SQL, or similar) for diagnostic or automation purposes
- Experience with monitoring and observability tools (e.g., Splunk, Datadog, or equivalent)
Reporting Structure:
This role reports directly to the Manager, Telecom Automation Operations. Administrators work collaboratively as a two-person team, sharing responsibilities for platform coverage, incident response, and optimization projects.
Annual Salary Range: $75,000-$88,000/year, with a generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match.
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Skills Required
- 2+ years of experience in IT support, platform administration, or technical operations
- Hands-on experience with AI/ML platforms, intelligent automation tools, or enterprise SaaS applications
- Familiarity with ITSM processes including incident, problem, and change management
- Strong troubleshooting skills across integrated systems
- Ability to work with data and logs to investigate platform behavior and performance
- Strong written and verbal communication skills, including technical documentation for technical and non-technical audiences
- Ability to manage multiple priorities in a fast-paced environment
- Associate's or Bachelor's degree in Information Technology, Computer Science, Telecommunications, or a related field, or equivalent experience
- Experience supporting platforms in a telecom environment
- ITIL Foundation certification
- Familiarity with APIs, data integrations, or scripting languages such as Python or SQL
- Experience with monitoring and observability tools such as Splunk or Datadog
TAG - The Aspen Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TAG - The Aspen Group and has not been reviewed or approved by TAG - The Aspen Group.
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Healthcare Strength — Multiple medical plan choices with defined costs, HSA support, and accessible plan documents indicate a robust health offering. Distinctive features like GLP‑1 coverage on the HSA plan and clear SBCs add clarity for election decisions.
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Retirement Support — A clearly outlined 401(k) program features an immediately vested employer match with explicit eligibility timing. Consistent references to the plan and enrollment resources across brand sites underscore ease of access.
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Affordable Benefits — Dental-care discounts through the Aspen Dental network—free preventive services and reduced rates for procedures—help lower out‑of‑pocket costs. Additional perks like brand discounts and pet insurance can further stretch total value for some roles.
TAG - The Aspen Group Insights
What We Do
When we helped launch Aspen Dental, we set out to break down the barriers that made it hard for patients to keep up with their dental health — affordability, transparency, and access. We knew the key to better patient care started with the provider, so we changed how the dental business worked. We built new relationships, expertise, and tools to help dentists run their businesses more effectively and better care for their patients. Fast forward, and over 25 years later, we support more than 1000 Aspen Dental locations—by doing so, we are proud to say we have changed access to dental care nationwide. But there’s more work to do. Healthier, happier smiles were just our beginning. We came together to launch TAG – The Aspen Group, officially expanding beyond dental and embracing a new vision. By bringing together Aspen Dental, Chapter, ClearChoice, WellNow, and Lovet into one family of brands, we set out to achieve one simple goal together: to bring better healthcare to more people - because we believe in a future where health and wellness is accessible for all. With that mission in mind, TAG now supports over 5,300 clinicians across more than 1,400 locations. While our vision is now broader, how we achieve it remains the same. The best care starts with the provider - and TAG exists to power them so they can meet patients where they are, no matter their specialty, and deliver better care. Because we know that at the end of the day, better healthcare is simple — empower the provider and their teams, and the rest will follow. United as one group, we’re not just breaking down barriers; today, we’re breaking through. We’re challenging the status quo. Together, we can prove healthcare can be better for both providers and patients. Together, we can bring better healthcare to more people.
Why Work With Us
TAG - The Aspen Group employs and/or supports over 25,000 healthcare professionals and team members at more than 1,400 health and wellness offices across 46 states in four distinct categories: Dental care, urgent care, medical aesthetics, and animal health. Every day we wake up to empower providers to do what they do best: focus on the patient.
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