PRIMARY PURPOSE
KYC Agent to complete client service to ensure that Know Your Client Remediation is updated accurately and timeously as profiles expire.
TECHNICAL COMPETENCY REQUIREMENT
• Attention to detail and high level of accuracy.
• Familiarity with AML/KYC regulations and frameworks.
• Strong communication skills for liaising with customers and internal teams.
• Call Clients to inform on the purpose of the call and obtain the outstanding information to successfully update their bank profiles.
• Collaborate with other LA to improve customer service.
REQUIRED MINIMUM EDUCATION AND TRAINING
Matric
REQUIRED MINIMUM WORK EXPERIENCE
1 - 2 years' experience in customer service or similar role
KEY PERFORMANCE AREA (KPA)
FINANCIAL MANAGEMENT
• Assist in mitigating risk of regulatory fines through timeous remediation of client profiles.
• Regularly update customer records.
• Monitor transactions for suspicious activity.
• Maintain accurate and complete records of KYC checks
• Flag and escalate issues to compliance officers if necessary.
CUSTOMER CENTRICITY
• Work closely with compliance teams, relationship managers, and external regulatory bodies when necessary
• Ensure customer queries are addressed or escalated within agreed turnaround time
• Collaborate with management / internal stakeholders to identify and improve business efficiencies.
OPERTIONAL EXCELLENCE
• Review and verify customer identity documents.
• Assess risk levels associated with clients.
• Ensure all required information is collected according to internal policies and regulations.
• Keep up to date with AML (Anti-Money Laundering) and KYC regulations
• Ensure data privacy and confidentiality of client and Bank information
• Review and verify customer identity documents.
• Assess risk levels associated with clients.
• Ensure all required information is collected according to internal policies and regulations.
• Submit weekly and monthly reports on progress
LEARNING AND GROWTH
• Take ownership for driving own career development.
• Achievement of objectives/milestones set out in the development plan.
• Broaden skills to ensure greater marketability and value within the bank.
This position is advertised in line with our commitment to Employment Equity.
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What We Do
Bidvest Bank is a fully fledged niche bank, and a market leader in foreign exchange services for individuals, businesses and corporations. Our clients trust us as experts in money management and banking services, which include deposit and banking accounts, investment options, global business payments, foreign exchange, and Fleet and Asset Finance™. Bidvest Bank is a subsidiary of The Bidvest Group Limited, meaning that our clients have the backing of an international trading and services JSE-listed company that operates on five continents. With 150 years of experience in foreign exchange in southern Africa, we are one of the leading travel foreign exchange providers in South Africa. With more than 90 Bidvest Bank branches countrywide, we’re able to offer our clients specialised banking services for both local and international transactions.
