Administrator, Investor Services (6 month contract)

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets.  United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

Working within the Investor Experience Department of TSX Trust and reporting to the Team Lead - Investor Services, the Investor Services team is a dynamic, collaborative, and highly efficient team responsible for timely response to written and verbal correspondence from security holders, their representatives and the investment community.

The Administrator - Investor Services is a representative of the TMX brand providing exceptional support to our clients as they connect with us in various channels of communication, phone, email, and mail.

This role is hybrid (2 - 3 days/week in the office) - based in Toronto, ON.

Key Responsibilities:

• Proactively engage with security holders through all available communication channels to deliver a world-class customer service experience aiming for first point of contact resolution
• Focus on helping clients with high-level expertise, by responding accurately and empathetically to a variety of questions, assisting with numerous transfer-related requests and alleviating any concerns
• Contribute to the team results and exacting standards by supporting the success of all colleagues in satisfying clients’ needs 
• Cultivate cohesive relationships with partners and departments to work as part of one TSX Trust team
• Manage risks by adhering to compliance practises, processes, and controls to protect client and shareholder interests and privacy
• Coach and assist clients with using TSX Trust digital tools
• Exacting delivery of account statements, updating account information, placing lost security stops, releasing access codes and voting control numbers.
• Identifying and informing management of complaints as well as trends and opportunities to improve service levels.
• Cross functional support for Legal and Estates Operations Team

Must-Have Skills:

• A self-starter and self-directed learner with proven time management, organizational and problem solving skills

• Professional level written and verbal communication skills
• First-rate client service capability and enjoys engaging with clients to deliver practical solutions, while working independently and as part of a diverse and high-performing team
• Ability in building rapport and strengthening client relationships
• Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and resolve their concerns
• Thoroughness in conducting extensive research into current and historical records to deliver precise results
• Previous experience working in an administrative role or Contact/Call Centre within in a fast paced financial and/or service industry
• Proficient in Microsoft Office suite/Google Workspace necessary
• Strong accountability, deductive reasoning and takes pride in the ownership of assigned tasks
• Personal flexibility to work overtime when required

Nice-to-have

• Bilingual French and English an asset

Salary Range: $20/h - $23/h CAD

Please note that the salary range included is a guideline only. The salary offered may vary based on factors, including, but not limited to, the successful candidate’s relevant knowledge, skills, and experience. 

The recruiting efforts for this role are intended to fill a vacant position.

For this role AI-assisted tools are utilised as one input in the application and screening process. AI does not make final hiring or interview decisions.

In the market for…

Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection - With site hubs in some of the world’s most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy.

Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger “we”. Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived! 

Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now.

Please note that our company is not currently sponsoring work permit applications and the applicant must be authorized to work in the country where this position is located. 

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.