About Balance Claims
Balance Claims (https://balanceclaims.com) provides full-service claims administration, estimating, and advisory services for contractors in the insurance restoration industry. We integrate into our clients’ workflows to help manage construction job files efficiently so they can focus on selling, building, and billing.
Administrative Specialist – Seasonal
In Office – Indianapolis, IN
Balance Claims is seeking a detail-oriented Administrative Specialist to support our Shared Services team by managing communication, coordinating workflows, and assisting with project intake.
This role serves as a central coordination point between clients and internal teams, ensuring that all incoming communication and project submissions are captured, organized, and routed correctly across multiple systems.
You will be responsible for maintaining clear communication, identifying missing information at a high level, and helping ensure projects continue moving through the workflow without delays.
This is a seasonal, in-office role with the potential to transition into a full-time position based on performance and company needs.
What You’ll Be Responsible For
Manage communication across internal systems, client systems, and shared inboxes to ensure all updates and requests are captured and tracked
Triage incoming project submissions to confirm required documentation is present at a high level before routing for further processing
Route communication and tasks to the appropriate internal teams (Sales, Account Management, Production, or Admin)
Create and manage tasks to ensure all client requests and updates are properly tracked and completed
Communicate with clients and internal teams to request missing information when needed
Maintain organized and consistent documentation across all files
Performance Expectations
Ensure all communication is captured, documented, and routed without gaps
Maintain accuracy when handling and organizing project information across multiple systems
Keep projects moving by identifying missing information early and initiating follow-up
Maintain consistent throughput during both normal and high-volume periods
Follow defined workflows and coordination standards consistently
Qualifications
Strong written and verbal communication skills
High attention to detail and organizational ability
Ability to manage multiple workflows and priorities simultaneously
Strong computer aptitude (experience with CRM or project management systems is a plus)
Prior administrative or operations support experience preferred but not required
Work Environment
In-office position based in Indianapolis, IN
Collaborative, process-driven environment with defined workflows and expectations
Skills Required
- Strong written and verbal communication skills
- High attention to detail and organizational ability
- Ability to manage multiple workflows and priorities simultaneously
- Strong computer aptitude
- Experience with CRM or project management systems
- Prior administrative or operations support experience
What We Do
Balance Platforms, LLC, operating as Balance Claims, is a business process outsourcing firm serving contractors in the insurance restoration and construction industries. It provides full-service claims administration, estimating, supplementing, advisory, and job-file management services. By integrating with clients’ workflows and technology platforms, Balance helps manage estimates and insurance claims efficiently, allowing contractors to focus on selling, building, billing, and growing their businesses.
