Administrative Operations Manager

Who are we? 
Newmedica is one of the leading providers of NHS ophthalmology services in England, delivering outpatient appointments, diagnostic testing and eye surgery to change lives through better sight and eye health.    
We’re proud to have been certified as a Great Place to Work for the third year running and listed among the UK’s top 30 Best Workplaces™ for 2026 —recognition that reflects how colleagues feel about working here.    
Our Purpose is to change lives through better sight and eye health, and our Vision is to end avoidable sight loss in every community we serve; we live our values every day—Commercial, Courageous, Compassion, Collaborative and Curious. 
Role overview  
We are looking for a new Administrative Operations Manager to join our Whiteley site. This will be 37.5 hours over 5  
days per week, including weekends on a rota basis. We would also consider part-time hours (minimum of 32) over 4 days for this role as well. Please let us know in the recruitment process, if this is what you'd be interested in. 

The Administrative Operations Manager supports with the local service operations on a day-to-day basis by ensuring that all administration processes are efficient, accurate and fit for purpose.  The key objective is to ensure that the team provides the highest quality of patient care and to contribute to the company’s capacity for rapid growth. The Administrative Operations Manager will have the opportunity to shape and motivate admin and business processes to enhance clinic performance to achieve set targets and to deliver outstanding results.

You'll ensure that patient confidentiality is always maintained in all verbal and written communication, and you’ll have a full understanding of patient pathways and the appointment processes to make sure the patient journey is a smooth one.  

You'll also have oversight of areas such as team rotas, organising marketing collateral, attending meetings, co- ordinating event organisation, training new starters, maintaining databases – it's a really varied role so we’re looking for someone who loves working in a fast-paced environment where every day is different.  

We also need someone who is incredibly customer focussed and enjoys meeting and talking to people – the thought of eye surgery can be a daunting prospect for patients to deal with, so all our team members need to be empathetic and friendly and able to put patients at ease.  

What skills and experience do I need?  
We’re looking for someone with previous administrative experience, ideally in a supervisory capacity. And ideally, you’ll have worked in a healthcare environment before, but this is not essential.  

We’ll provide full training on things like our systems and processes, but the following elements will 
be advantageous:  
• Awareness / understanding of the CQC regulatory standards 
• Ability to multitask and prioritise own work without supervision  
• Experience of implementing process improvement   
• A competent user of all Office 365 programmes  
• Tech savvy and comfortable working on new systems e.g. patient record systems  
• A good phone manner  
• An excellent grasp of the English language both verbally and in written format  
• A good team player – happy to jump in and support others when required  
What we’re offering  
• A salary of £37,000
• 25 days annual leave plus bank holidays   
• A company pension scheme   
• Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well being/counselling/advice service and a retail/technology discount scheme.   
• An environment where your learning and development is supported through a range of various learning tools and courses.   
• Working with a friendly multi-disciplinary team passionate about improving the lives of our patients    
• A bright, spacious and modern working environment, built to the highest standards 
If you would like an informal chat about the opportunity or to request a job description, please contact [email protected]. 
Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.  

At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics.  

Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, 
disability, sexual orientation, race, language, religion, ethnic or social origin.