Administrative Manager

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.
Administrative Manager - Support Services
The Administrative Manager leads the broader administrative support team, with responsibility for team performance, staffing strategy, workflow management, stakeholder support, and continuous improvement. The role drives service effectiveness, coaching quality, cross-team coordination, and broader office or regional priorities across the support model.
WHAT YOU'LL DO

• Lead the growth, performance, and development of a Buenos Aires-based administrative support team serving senior consulting leaders across North America and Europe.
• Establish scalable practices for staffing, onboarding, workload management, delegation, and service delivery as the nearshore team grows.
• Oversee hiring, staffing, workload allocation, and development planning to support effective team performance and continuity.
• Lead performance management, coaching, development planning, performance reviews, and formal feedback processes for team members.
• Make staffing, delegation, and workload management decisions across the team to support service delivery and departmental performance.
• Build strong partnerships with senior stakeholders and functional leaders to ensure a consistent, high-quality service model.
• Maintain regular touchpoints with team members, including 1:1 meetings, coaching sessions, and performance discussions to ensure alignment and support effectiveness.
• Partner with functional leaders and internal experts to strengthen onboarding, learning, and ongoing capability building.
• Identify opportunities to improve processes, service delivery, and operating efficiency as the team and support model scale.
• Lead projects and initiatives at local and regional levels, as needed.
• Participate in office lead meetings to coordinate priorities and develop best practices across teams.
• Review work output and service quality to ensure alignment with operational goals and quality standards.
• Cultivate a collaborative, innovative, and professional team environment.
• Perform other duties as assigned.

WHAT YOU'LL BRING

• A university degree or equivalent experience, with at least ten years of relevant experience demonstrating advanced operational and leadership expertise.
• Experience building, scaling, or leading administrative support, executive support, shared-services, or global delivery teams.
• Experience leading teams that support senior stakeholders across North America and/or Europe, ideally within a consulting or professional-services environment.
• Demonstrated ability to lead and develop a team of managers and experienced administrative professionals to achieve operational goals.
• Experience establishing scalable staffing, onboarding, workload management, and service-delivery practices in a growing or evolving organization.
• Strong stakeholder management and communication skills, with the ability to build trusted partnerships with senior leaders and cross-functional teams.
• Ability to make routine decisions related to task delegation, workflow management, staffing, process improvements, and day-to-day operational priorities.
• Ability to address complex, multi-faceted administrative and operational challenges requiring thorough analysis and cross-functional coordination.
• Strong communication and interpersonal skills to effectively engage with internal teams, senior stakeholders, and external clients or vendors.

How you'll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:
At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well-being, financial future, time away, and professional development. With robust skills-building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you'll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in Argentina , visit ZS Argentina office locations | Where we work | ZS .
Hybrid working model:
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Travel:
Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.
Considering applying?
At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.
If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
To complete your application:
Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
NO AGENCY CALLS, PLEASE.
Find Out More At:
www.zs.com