Administrative Manager Support Services

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.
Administrative Manager Support Services
The Administrative Manager leads the broader administrative support team, with responsibility for team performance, staffing strategy, workflow management, stakeholder support, and continuous improvement. The role drives service effectiveness, coaching quality, cross-team coordination, and broader office or regional priorities across the support model.
WHAT YOU'LL DO

• Build and lead the Nearshore Administrative Services team, shaping its structure, culture, leadership routines, and service model to support senior consulting leaders across the Americas and Europe.

• Partner with our Administrative Leadership team to translate strategy into clear implementation plans, workforce priorities, operating rhythms, and measurable goals.

• Oversee day-to-day hub operations, including demand intake, staffing, capacity and coverage planning, workload allocation, service continuity, and escalations across regions and time zones.

• Lead talent acquisition, onboarding, performance management, coaching, development planning, and succession to build a strong and sustainable pipeline of administrative talent.

• Establish scalable service-delivery practices, learning programs, career pathways, and skills frameworks that support team growth and high-quality stakeholder service.

• Build trusted partnerships with senior stakeholders and functional leaders, ensuring the support model responds to regional needs and professional-services standards.

• Use service metrics, quality reviews, and feedback to improve responsiveness, capacity, stakeholder experience, employee engagement, and operational performance.

• Lead change adoption, cross-team initiatives, and a people-first culture grounded in trust, inclusion, accountability, recognition, and continuous improvement.

WHAT YOU'LL BRING

• University degree or equivalent experience, with 10+ years of relevant operational and leadership experience.

• Experience building, scaling, or leading administrative support, executive support, shared services, or global delivery teams.

• Proven ability to lead, coach, and develop managers and experienced administrative professionals in a growing or evolving organization.

• Experience establishing scalable staffing, onboarding, workload management, and service-delivery practices.

• Strong stakeholder management skills, with the ability to build trusted partnerships with senior leaders and cross-functional teams.

• Sound judgment in managing priorities, delegation, workflow, staffing, process improvements, and day-to-day operational decisions.

• Strong communication and analytical skills to address complex operational challenges and engage effectively with internal and external stakeholders.

How you'll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:
At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well-being, financial future, time away, and professional development. With robust skills-building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you'll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in Argentina , visit ZS Argentina office locations | Where we work | ZS .
Hybrid working model:
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Travel:
Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.
Considering applying?
At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.
If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
To complete your application:
Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
NO AGENCY CALLS, PLEASE.
Find Out More At:
www.zs.com