The Administrative Coordinator is responsible for managing cases from initial submission through installation and closeout for our Veterans Access department. This role coordinates with Veterans Access representatives, installers, clients, and internal teams to process documentation, track progress, maintain accurate records, and ensure cases are completed efficiently and accurately.
- Case Coordination: Track cases throughout the VA submission, approval, installation, and closeout process. Follow up on outstanding items and escalate potential delays.
- Evaluation Processing: Review site evaluations for accuracy and completeness, coordinating corrections or missing information as needed.
- Communication: Coordinate information and provide timely updates to VA representatives, installers, clients, and internal teams.
- Purchase Order Processing: Process VA purchase orders, verify details against approved documentation, and resolve discrepancies.
- Record Management: Maintain accurate case information, status updates, notes, and supporting documents in the ERP system and internal application.
- Installation Closeout: Review completion documents, installation photos, and required records to confirm compliance with approved scope and quality standards. Coordinate resolution of outstanding issues.
- Payment Processing: Verify required approvals and documentation, process installer payments within assigned authority, and resolve outstanding payment issues.
- Workload Management: Prioritize tasks, meet deadlines, and coordinate handoffs to keep cases moving efficiently through completion.
Requirements
- Experience in administrative coordination, order processing, customer service, or operations support.
- Strong attention to detail and ability to maintain accurate records across multiple systems.
- Excellent organizational, time management, and follow-through skills.
- Clear, professional written and verbal communication.
- Proficiency with Microsoft Office and comfort using ERP systems, internal applications, and document management tools.
- Ability to identify discrepancies, resolve routine issues, and escalate concerns appropriately.
- Experience with VA programs, accessibility products, construction, or installation coordination preferred.
Benefits
At National Ramp, we believe in supporting our employees both at work and beyond. Our benefits package
begins after 30 days of employment and includes health, dental, and vision insurance, a 401(k) with company
match, life and disability insurance, and more.
Employees receive three weeks of paid time off, one week of sick time, and additional days off for applicable statutory holidays.
We’re proud to foster a collaborative environment where employees can grow, contribute, and make a meaningful impact. Join National Ramp and be part of a team dedicated to creating accessible spaces for everyone.
Location: Valley Cottage, NY (On-Site), 4 days a week.
Compensation: $65,000–$70,000 annually
Skills Required
- Experience in administrative coordination, order processing, customer service, or operations support
- Strong attention to detail and ability to maintain accurate records across multiple systems
- Excellent organizational, time management, and follow-through skills
- Clear, professional written and verbal communication
- Proficiency with Microsoft Office and comfort using ERP systems, internal applications, and document management tools
- Ability to identify discrepancies, resolve routine issues, and escalate concerns appropriately
- Experience with VA programs, accessibility products, construction, or installation coordination
What We Do
National Ramp is a manufacturer and provider of accessibility solutions, including modular wheelchair ramps, stairs, and walkways for residential and commercial use.
