Job Summary
Coordinate the Maintenance services, and other Ad Hoc Work as requested by our customers. Also assist in sales by creating strong relationships with the customer to meet and/or exceed their expectations in an efficient and cost-effective manner.
Duties and Responsibilities
Primary Responsibilities:
- Maintain, accept, reply, and update systems information as required
- Locate and hire contractors to complete specific work requested by customer.
- Follow-up with Subcontractors on work progress and communicate results to the customer.
- Assist with regular monthly billing. Follow up with contractors regarding invoicing and contracts, WSIB, etc.
- Upon completing the job, collect all required documentation (sign off or photos) including invoices from the subcontractor in order to complete the Billing process.
- Process invoices from contractors and bill the customers according to UCSL’s accounting procedures.
- Ensure health and safety compliance.
- Work on systems and complete all work orders
- Review all inbound requests and work orders and distribute accordingly to the appropriate personnel, follow-up to ensure all requests have been revised, completed, confirmed.
- Follow-up on work status
- Work closely with accounting to ensure billing is done on a timely and accurate basis
- Support National Services team, attend weekly meetings, complete monthly Quality Report.
- Create quotations required for your manager.
Customer Service:
- Ensure customer is always satisfied with quality of service being performed in their location.
- Respond immediately to all customer concerns and requests.
- As a United representative, project a professional image in your day to day interactions with customers, including but not limited to (UCSL dress code, communication etiquette, preparation for meetings, timely responses, follow-ups and sense of urgency.
Technology & Assets Responsible for managing business using United technologies provided (Salesforce/SAP/Outlook). Responsible for asset management
Additional Responsibilities: Perform all daily functions in alignment with company mission, vision, and values. Work in compliance with Health & Safety policies and legislation, and take every reasonable precaution to protect the health and safety of all employees and business partners
Job Requirements and Expectation
- Available to address customer, and/or Subcontractors needs and concerns in a timely manner.
- Ability to deal with high level of stress and solve problems as they arise.
- Ability to work flexible shifts as may be required.
Skills
- Intermediate financial knowledge
- Excellent customer service skills
- Strong verbal and written communication skills
- Superior time management and problem-solving skills
- Being proactive in dealing with daily issues and concerns
- Computer competency
- Ability to work independently
- Ability to exude positive attitude and promote a healthy work environment
Education/Experience
- Post-secondary education in Business Administration or related field
Skills Required
- Post-secondary education in Business Administration or a related field
- Minimum of 5 years of administrative experience
- Intermediate financial knowledge
- Excellent customer service skills
- Strong verbal and written communication skills
- Superior time management and problem-solving skills
- Computer competency
- Ability to work independently
- Ability to address customer and subcontractor needs promptly
- Ability to work flexible shifts as required
What We Do
United Services Group is a Canadian facility and property maintenance provider founded in 1977. It delivers cleaning and janitorial programs to retail, industrial, office, and food-service clients nationwide, alongside facilities maintenance, landscaping, turf care, snow removal, grounds upkeep, post-construction cleanup, decontamination, pest control, and emergency services. Its goal is to provide clean, safe, well-maintained environments tailored to client needs.
