Administrative Coordinator (Remote)

The START Center for Cancer Research (“START”) is the world’s largest early phase site network, fully dedicated to oncology clinical research. To date, over 45 therapies conducted at START locations have obtained FDA/EMA approval. 

The START Center for Cancer Research is seeking an Administrative Coordinator (Remote).

The Administrative Coordinator provides administrative and operational support to the Pre-Award and Study Activation teams. This role serves as the central coordinator for scheduling, calendar management, meeting logistics, client communications, and data tracking activities to ensure the efficient progression of study opportunities from initial sponsor engagement through study activation. The Administrative Coordinator works closely with sponsors, CROs, investigators, site personnel, and internal stakeholders to facilitate timely communication, maintain accurate records, and support key operational processes across the study lifecycle.

This is a remote role. The Hourly range for this role is $22.00/hour - $24.00/hour. However, base pay may vary depending on multiple individualized factors including market location, job-related knowledge, skills, and experience. 

Work Schedule:
Monday-Friday 8:00am-5:00pm, must be flexible to meet business needs in a variety of time zones. Prefer candidates in CST/EST time zones

Essential Responsibilities:

Appointment Management

• Schedule, reschedule, and cancel meetings related to study acquisition, feasibility, protocol review, site selection, startup, and study activation activities.
• Coordinate sponsor meetings, investigator meetings, protocol review meetings, study planning sessions, and internal operational meetings.
• Manage meeting invitations, agendas, attendance tracking, and follow-up communications.
• Ensure stakeholders receive timely meeting reminders and updated scheduling information.
• Coordinate meeting logistics across multiple time zones and departments.

Calendar Coordination

• Maintain calendars for leadership and operational teams involved in study acquisition and activation.
• Monitor staff availability and coordinate resources to support study milestones and sponsor timelines.
• Resolve scheduling conflicts and optimize meeting schedules across multiple stakeholders.
• Coordinate recurring team meetings, business reviews, and project status discussions.
• Ensure alignment of internal resources for efficient study startup and pre-award activities.

Client Communication

• Serve as a professional point of contact for sponsors, CROs, investigators, and site personnel regarding scheduling and administrative inquiries.
• Respond to incoming requests and route communications to appropriate team members.
• Send reminders for meetings, deliverables, and study-related deadlines.
• Facilitate communication between internal teams and external stakeholders to ensure information is shared accurately and promptly.
• Support the resolution of scheduling and communication issues to maintain a positive client experience.

Administrative Support

• Enter, update, and maintain study-related information in HubSpot, Jira, and other designated systems.
• Track study opportunities, feasibility activities, protocol reviews, site selection milestones, and startup activities.
• Maintain accurate records of meetings, communications, action items, and project status updates.
• Generate routine reports, dashboards, and tracking documents for leadership review.
• Prepare meeting materials, presentations, agendas, and supporting documentation.
• Assist with document routing, electronic signatures, and organizational recordkeeping.
• Support data quality initiatives by ensuring system records are current and complete.

Operational Support

• Monitor shared inboxes and distribute inquiries to appropriate team members.
• Track action items and follow up on outstanding deliverables.
• Support process improvements related to scheduling, communication, and workflow management.
• Assist with onboarding activities and administrative support for new team members.
• Provide backup administrative support across Study Acquisition and Study Activation functions as needed.

Required Education and Experience

• High school diploma or equivalent required.
• Associate degree in Business Administration, Healthcare Administration, or related field preferred.
• Minimum 2 years of experience in an administrative, coordinator, executive assistant, or customer service role.
• Experience managing complex calendars and scheduling meetings across multiple stakeholders.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Teams.
• Experience using CRM, project management, or workflow systems such as HubSpot, Jira, Salesforce, or similar platforms.

Knowledge, Skills, and Abilities

• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong customer service and relationship management skills.
• High attention to detail and accuracy.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Strong problem-solving and conflict resolution skills.
• Ability to work independently while collaborating effectively with cross-functional teams.

Preferred Qualifications

• Experience in clinical research, healthcare, pharmaceutical, biotechnology, or professional services environments.
• Familiarity with study startup, feasibility, site selection, or project coordination processes.
• Experience preparing operational reports and performance metrics.

Best-in-Class Benefits and Perks

We value our employees’ time and efforts. Our commitment to your success is enhanced by a competitive compensation, depending on experience, and an extensive benefits package including:

• Comprehensive health coverage: Medical, dental, and vision insurance provided
• Robust retirement planning: 401(k) plan available with employer matching
• Financial security: Life and disability insurance for added protection
• Flexible financial options: Health savings and flexible spending accounts offered
• Well-being and work-life balance: Paid time off, flexible schedule, and remote work choices provided
• Plus, we work to maintain the best environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.

More about The START Center for Cancer Research

Deeply rooted in community oncology centers globally, The START Center for Cancer Research provides access to specialized preclinical and early-phase clinical trials of novel anti-cancer agents. START clinical trial sites have conducted more than a thousand early-phase clinical trials, including for 43 therapies that were approved by the FDA. START represents the world’s largest roster of Principal Investigators (PIs) across its eight clinical trial sites. Committed to accelerating passage from trials to treatments, START delivers hope to patients, families, and physicians around the world.

Learn more at STARTresearch.com.

Ready to be part of a team changing the future of cancer treatment?

Join us in our mission to conquer cancer, one clinical trial at a time. Your expertise and dedication can help us bring hope and healing to patients worldwide. Please submit your application online.

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.