Client Services, Merchandising, and Operations Coordinator
Named ‘Best Custom Suit’ by Chicago Magazine, Balani is the premier custom clothier for pro athletes in the NFL, NBA, and NHL, as well as musicians and TV personalities nationwide. We are seeking an impeccably organized, high-ownership coordinator to serve as the face and heartbeat of our Denver showroom. In this role, you will curate 5-star client experiences, run daily showroom operations, and ensure every detail of our luxury service is executed with complete pride and precision.
What You’ll Do
- Elevate the client experience: Welcome incoming guests with genuine warmth, manage client inquiries, and oversee appointment scheduling.
- VIP event planning & support: Plan and execute high-touch VIP client events, assist with local marketing efforts, and manage special showroom projects from concept to completion.
- Showroom logistics: Coordinate incoming and outgoing luxury garments, track inventory, and partner directly with our vendors to ensure seamless quality.
- Merchandising & presentation: Uphold a pristine, immaculate showroom environment, fully stocked with inventory, accessories, and supplies.
- Showroom operations: Maintain precise client records in our CRM, manage daily communications, and handle the organizational logistics that keep the showroom running smoothly.
What We’re Looking For
- 2+ years of experience in high-end admin, hospitality, or front-of-house operations.
- Relentless attention to detail: You hold yourself to a high standard, love an organized day, and take genuine pride in flawless execution.
- Tech fluency: Confident with CRM systems, Google Suite, Microsoft Office, and AI tools.
- Refined professionalism: Warm, polished, and quick on your feet in a luxury environment.
- Growth mindset: High initiative, eager to learn the ins and outs of luxury retail, and motivated by clear paths for internal advancement.
Compensation & Benefits
- Salary: $50,000 – $55,000 / year
- Benefits: Medical, Dental, Vision, 401(k), and Life Insurance.
- Status: Full-time, exempt, in-person
- Opportunity for growth: As a fast-growing luxury brand, we prioritize internal advancement for driven team members looking to build a long-term career in luxury retail and sales operations.
Skills Required
- 3+ years of experience as an Administrative Assistant, Executive Assistant, or Receptionist
- Social media experience
- Proficiency in Microsoft Excel, Powerpoint, and Google Suite
- Ability to manage online CRM
- Experience with various office equipment
- Bachelor's degree (preferred)
What We Do
Featured as "One of the Top Six Tailor's in the World by JW Marriott Magazine, and well recognized as Chicago's Premier Custom Clothier. BALANI Custom has a 5 Star rating on Yelp. http://www.yelp.com/biz/balani-custom-suits-and-shirts-chicago-2 BALANI's mission is to provide exceptional clothing and consultation with an emphasis on sleek and modern presentation. We are committed to truly collaborating with our clients and exceeding their expectations during each phase of the custom process. Are you an experienced sales and marketing professional? Have you ever considered a career in fashion? Balani is expanding our national team of top account executives to meet the ever-growing demand for our services. Inside and outside sales positions are open in Chicago, Houston, and Cleveland. Balani is a close-knit team with an awesome culture and we’re looking for great people to help continue to build our brand. The opportunity provides outstanding earning potential and the advancement of career growth in a rapidly-growing environment. Sound exciting? Check out our Careers page - http://www.balanicustom.com/about/careers
