Administrative Assistant

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for providing diverse and confidential administrative support, including extensive calendar management. Key responsibilities include supporting management with administrative tasks, coordinating travel arrangements, processing expenses, gathering and reporting information relevant to/for the executive, and responding to incoming mail. Job expectations may include assisting with organizing in-person meetings and off-sites and managing different and conflicting objectives, projects, or activities in a responsive and personable manner.

Responsibilities:

• Communicates with executives and line management to gather and convey relevant information
• Answers manager's phone line, documenting accurate messages, and handling calls with appropriate judgment
• Manages the calendar of multiple executives proactively, effectively resolving conflicts that arise in a professional manner
• Arranges and handles details related to travel arrangements, expense reports, meetings, and appointments
• Prepares meeting minutes and related meeting documents, utilizing written and oral communication skills
• Prepares correspondence, reports, and forms for leaders, following interaction with internal and/or external customers to answer questions, research, and resolve problems

Line of Business Job Description:

The Business Operations Management group provides multi-disciplinary horizontal support for Wealth Management Operations (WMO) business priorities and deliverables. Within Business Operations Management, the Engagement & Support team provides support for a senior leader and business manager to execute on meetings, travel and other responsibilities.  They partner with the local Site Engagement Team to help plan, facilitate and execute employee engagement events. Engagement & Support is looking for a Administrative Assistant that:

• ​Communicates with executives and line management to gather and convey relevant information
• Documents accurate messages and handles calls with appropriate judgment
• Proactively manages the calendar of multiple stakeholders, effectively resolving conflicts that arise in a professional manner
• Manages all travel planning and expenses, coordinating schedules for executive to maximize time and create efficiencies
• Prepares meeting minutes and related meeting documents, utilizing written and oral communication skills
• Liaises with outside groups to coordinate events where the executive is a corporate chair, director, or committee member
• Has the responsibility of assisting with the planning for WMO employee engagement events, in addition to employee engagement events for their senior leader
• Support and help facilitate the planning, set up, and logistics of executive site visits

Skills:

• Administrative Services
• Attention to Detail
• Customer and Client Focus
• Planning
• Prioritization
• Adaptability
• Collaboration
• Event Planning
• Office Administration
• Problem Solving
• Facilities Management
• Oral Communications
• Recording/Organizing Information
• Research
• Written Communications
• Presentation Skills

Required Qualifications:

•3+ years of experience providing administrative support at the senior management level

•Specific experience within Global Technology & Operations or Consumer, Small Business & Wealth Management Operations

•Thorough knowledge of Bank of America systems including Concur, Ariba/eRequest, Corporate travel services, myfacilities, visitor access system etc.

•Experience navigating a highly matrixed environment to gather information and fulfill requests

Desired Qualifications:

•Advanced experience with Outlook and other MS Office programs (Excel, PowerPoint, Word,

One Note, WebEx, SharePoint and Skype)

•Concur or similar experience processing travel and expenses

•Experience coordinating meeting logistics across multiple organizations

•Professional and polished in-person, over the phone and in email communications, while appropriately managing sensitive and confidential information

•Proven relationship building skills and experience effectively working well with different interpersonal styles

•Detail oriented, highly organized, and strong time management, multi-tasking and prioritization skills

•Must possess good judgment and strong critical thinking skills

•Ability to work effectively under pressure and time constraints

•Exemplary demonstrated work ethic and pro-active, ‘can do’ approach

•Ability to learn quickly and take on new responsibilities

Minimum Education Requirement: High School Diploma or GED

Shift:

Hours Per Week: