Administrative Assistant

About us:

Forge Health is a mission-driven outpatient mental health and substance use provider dedicated to providing the highest quality, affordable, and effective “one-stop-shop” care to individuals, families, and communities in need. As the first and only behavioral healthcare provider with a proven, national payer-validated ability to drive clinical outcomes that span all areas of health, Forge Health is leading the charge in driving innovation, improving care delivery, and shaping the future of behavioral health care.

For the third consecutive year, were thrilled to share that Forge Health has been recognized on the prestigious Inc. 5000 list of the fastest-growing private companies in America– a remarkable honor that is a testament to our team's relentless commitment to our mission. If you're passionate about building a great business that makes a difference and working alongside sharp, dedicated, and entrepreneurial individuals, then Forge Health is the right fit for you. Come join us!

Who we're looking for:

We are looking for an exceptional Administrative Assistant to join our growing clinical team! The Administrative Assistant will be responsible for scheduling patient appointments, receiving and processing outpatients, collecting and communicating patient demographic/insurance information, data entry of patient services and co-payments, payment reconciliation and deposit, processing referrals, addressing prescription concerns, communicating with local pharmacies, as well as addressing prior authorization requests, and answering phone lines.
Please note, we have 3 Administrative Assistant roles supporting either: Greensburg, PA, West Deptford, NJ, Virtual Team

What you'll be doing:

• Maintain a positive approach and positive relationships with others
• Answer assigned telephone lines appropriately and promptly, transferring to correct parties when necessary
• Take clear and precise messages, assuring they are placed in appropriate location for communication
• Take messages off assigned voice mail lines, returning calls promptly and following through with requests
• Transfer phones to answering service during lunch and at end of day
• Follow up with service on any messages
• Schedule patient appointments for all physicians by telephone or in person
• Schedule follow up appointment and coordinate physician notes or referrals with appropriate front desk personnel
• Confirm appointments for next day, reminding them to bring referrals/records
• Support departmental and clinical team initiatives and change efforts
• Confirm patient demographic information by providing form and HIPAA privacy notice to patient for completion
• Instruct new patients in proper method to complete new patient information forms, obtain insurance information, set up medical record and attach copies to the encounter slip
• Collect appropriate co-payments for managed care members, post payment and issue receipt
• Note cancellation/missed appointments in electronic chart, and follow up with patient to reschedule
• Reschedule patients when necessary due to provider vacations, seminars, and meetings
• Assist patients, providers, department staff and other clinical staff with questions or problems, as appropriate
• Maintain standards of confidentiality and participate in unit compliance
• Accountable for improving patient care through adherence to all patient safety and quality standards, regulations, and best practices
• Any other duties, as assigned

What you'll need:

• Bachelor's Degree preferred or equivalent in years of experience
• Two years of administrative/front desk experience preferred, including knowledge of medical terminology/abbreviations and physician office/hospital operations
• Proficient in Microsoft Office Applications (Excel, Word, PowerPoint)
• Ability to work independently, with a strong work ethic, self-motivation and problem-solving skills
• Attention to detail and high level of accuracy
• Excellent communication skills, both written and verbal