POSITION: Administrative Assistant, Miami Office
SUPERVISOR: Team Supervisor or Manager
STATUS: Non-Exempt
SUMMARY: The position duties include a wide range of activities related to providing support to operational and administrative areas.
SUPERVISION RECEIVED AND EXERCISED: Operates under the direct general supervision of the Program Director ; the Administrative Assistant exercises no supervision over other employees.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.
- Provide high-level administrative support to Managers/Program Director
- Provide excellent Customer Service to participants, landlords, co-workers, clients and vendors
- Manage calendars, appointment requests and meetings
- Prepare meeting agendas, meeting minutes, memorandums and other critical communications
- Review and prepare reports
- Answer phone calls, mail and other communications on behalf of Manager/Program Director
- Provide back-up support for Receptionist
- Assist operational teams with administrative needs
- Perform data entry into SharePoint, Yardi Voyager and other software systems
- Obtain certification in Housing Choice Voucher Basics within 120 days of employment
- Ensure regular attendance and punctuality
- Perform other duties as assigned
DESIRED QUALIFICATIONS
- Knowledge of general office practices and procedures, business English and basic mathematics. Knowledge of spoken and written Spanish preferred but not required;
- Knowledge of PHCD and HUD policies, regulations and other Federal, state and local laws, rules and regulations related to the HCV program;
- Certification in Housing Choice Voucher Basics within 120 days of employment;
- Excellent communication and interpersonal skills. Ability to communicate with and relate to persons of diverse backgrounds and abilities and to establish and maintain effective working relationships with participants, landlords, clients, other vendors and other employees;
- Ability to complete complex and detailed tasks in a timely manner;
- Ability to plan and prioritize duties.
Monday-Friday 8:00AM-5:00PM In person
Skills Required
- Knowledge of general office practices and procedures, business English, and basic mathematics
- Knowledge of PHCD and HUD policies, regulations, and laws related to the Housing Choice Voucher program
- Complete Housing Choice Voucher Basics certification within 120 days of employment
- Excellent communication and interpersonal skills
- Ability to communicate effectively with people from diverse backgrounds and abilities
- Ability to establish and maintain effective working relationships with participants, landlords, clients, vendors, and employees
- Ability to complete complex and detailed tasks in a timely manner
- Ability to plan and prioritize duties
- Knowledge of spoken and written Spanish
What We Do
Nan McKay & Associates (NMA) provides professional consulting and training for the affordable housing industry. It supports housing agencies and providers with program design and administration, organizational development, compliance, strategic operations, inspections, and performance improvement. Its work spans public housing and Housing Choice Voucher administration, multifamily and tax-credit programs, and disaster-recovery assistance, helping agencies manage federally funded programs and deliver effective housing services.
