The Role
Provides administrative and operational support to hotel management and departments. Responsibilities include tracking service scores and employee recognition, maintaining safety records, communicating updates, managing office and recognition supplies, handling calls, and supporting employee-relations events. The role also assists with transaction auditing and requires organization, multitasking, teamwork, physical stamina, and compliance with company policies.
Summary Generated by Built In
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.
Behind the scenes in every successful business are the accountants and administrative staff that support the entire organization. As an administrative assistant, you perform a variety of support tasks that help the management team and all departments. You work closely with the General Manager on specialized tasks to help recognize top-performing employees and celebrate our accomplishments and service scores. You also play a role in auditing and verifying transactions within the accounting world.
Behind the scenes in every successful business are the accountants and administrative staff that support the entire organization. As an administrative assistant, you perform a variety of support tasks that help the management team and all departments. You work closely with the General Manager on specialized tasks to help recognize top-performing employees and celebrate our accomplishments and service scores. You also play a role in auditing and verifying transactions within the accounting world.
RESPONSIBILITIES
- Input and track service score data and employee recognitions.
- Input data and maintain records for the safety program.
- Communicate with multi-levels of leadership for operational updates and events.
- Maintain and update employee communication and activity boards.
- Organize, inventory, and maintain office and employee recognition supplies for hotel operations.
- Answers, screens, and redirects calls; takes and delivers messages, and provides information.
- Assist with employee relations functions including planning, marketing, and organizing of events.
REQUIREMENTS
- Must pass a pre-employment background check that could include a credit check.
- Minimum age of 18 years is required to reside in company housing, where available.
- Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).
Knowledge, Skills, & Abilities:
- Ability to lift 25 lbs./11kg.
- Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
- Ability to work in a fast-paced environment with multiple tasks and external influences.
- Ability to work independently with minimal supervision while achieving daily goals.
- Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
- Ability to stand/walk/work on feet for a minimum of 8 hours per day.
Benefits
- Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
- Reward for Referral Program
- Experience – Of a lifetime!
- Rewards & Incentives
- Community Service
- Employee Activities
- Professional Growth
HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.
About
We’re a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memories—whether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car.Our teams participate in HAP’s sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment. We are dedicated to delivering excellent customer service to all guests, coworkers, and vendors and provide a safe workplace for all team members and a safe vacation experience for all guests.HAP is committed to a diverse, equitable, and inclusive work environment. The best way to learn more about all of our roles and opportunities is to connect with us on Facebook and Instagram.
Skills Required
- Must pass a pre-employment background check, potentially including a credit check.
- Must be at least 18 years old to reside in company housing, where available.
- Must be eligible to work in the United States.
- Ability to lift 25 pounds / 11 kilograms.
- Ability to organize and prioritize work while meeting time constraints.
- Ability to work effectively in a team or group environment.
- Ability to work in a fast-paced environment while managing multiple tasks.
- Ability to work independently with minimal supervision and achieve daily goals.
- Ability to comply with company policies, procedures, and health and safety standards.
- Ability to stand, walk, and work on one's feet for at least eight hours per day.
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The Company
What We Do
We’re a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memories—whether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car.
