Administrative Assistant

POSITION TITLE: 008- Administrative Assistant
LOCATION: Hospital Setting
REPORTS TO: CCNO 
REVISION DATE: 4/28/2026
QUALIFICATIONS:

• EDUCATION: Minimum high school diploma or equivalent required for all positions (may be allowed to sign a GED agreement to obtain within 6 months).
  •     REQUIRED: see above
  •     PREFERRED: Associate’s degree or higher preferred
• EXPERIENCE: 
  •     REQUIRED: N/A
  •     PREFERRED: Preferred 4 years’ experience in administrative level position, customer service, or public relations preferred.
• OTHER REQUIREMENTS OR LICENSURE: Self-starter and able to work independently, detail-oriented, computer skills, data entry, communication skills, organizational skills, can meet critical deadlines. Must have excellent customer service skills and exhibit professionalism.

JOB DESCRIPTION: 
The job description reflects the general details considered necessary to fulfill the essential job functions and shall not be construed as all-inclusive of all work requirements inherent in this position. Other specific job-related knowledge and skills may be required. All employees subject to an annual performance evaluation based on the duties and responsibilities of this position. 

PHYSICAL DEMANDS & WORKING ENVIRONMENT: Usual working space is a well-ventilated area. Requires standing, walking, turning, bending, stooping, and lifting. Clear speech to communicate effectively with customers (e.g. patients, families, and other team members). Fine and gross motor skills. Environment may be stressful at times, therefore ability to work under stressful conditions is necessary. Lifting up to 50 lbs may be required, anything over 50 lbs should be a team lift or with the use of a lifting aid. 
COMPLIANCE AND REGULATORY EXPECTATIONS: All employees are expected to conduct themselves in a manner that upholds the highest standard of integrity, ethical behavior, and regulatory compliance. As a condition of employment, employees must adhere to:
· OCH Code of Conduct
· OCH Policies and Procedures
· Scope of Practice within License/Certification.
· HIPAA and HIPAA Security Confidentiality Standards
· Workplace Safety
· Mandatory Training
· Annual Compliance Education

ESSENTIAL JOB FUNCTIONS & KEY RESPONSIBILITIES: 

Assists CNCO as needed. Duties assigned, but are not limited to:

· Completes memoranda as requested.

· Helps manage and navigate office communication. Accurately relays messages to the appropriate party.

· Keeps members of the department updated on information required to make decisions regarding operations within the department. Works collaboratively with the administrative offices and other departments as required.

· Has open lines of communication with CNCO and organizational leaders as appropriate.

· Maintains confidentiality of information; adheres to HIPAA.

· Obtains needed data for nursing administration, sorts, and files as required.

· Assists the organizational leaders with copying, filing, retrieving data, disseminating, and documenting information as appropriate.

· Formats data in the requested program.

· Maintains an accurate filing system.

· Works to reduce rework, confusion, and waste.

· Attends meetings as requested and serves as recorder. Responsible for typing and distributing agendas and minutes of meetings for which Nursing Administration has responsibility.

· Prioritizes tasks effectively.

· Point of contact for data entry into the Policy Tech system and maintains current Routine and Standing Orders on the Common Drive. Keeps calendar and notifies appropriate parties when reviews are required.

· Assists with data collection and reporting of in-house patient satisfaction surveys. Assists CNCO with the dissemination of the external patient satisfaction data as required.

· Assists with administrative duties for the DON/Emergency Management Coordinator.

· Complies with OCH Policies and Procedures and adheres to the organization-wide compliance program.

· Represents the organizational values and strives to practice “OCH” in all daily interactions.

· Other duties as assigned

QUALIFICATIONS:

• EDUCATION: Minimum high school diploma or equivalent required for all positions (may be allowed to sign a GED agreement to obtain within 6 months).
  •     REQUIRED: see above
  •     PREFERRED: Associate’s degree or higher preferred
• EXPERIENCE: 
  •     REQUIRED: N/A
  •     PREFERRED: Preferred 4 years’ experience in administrative level position, customer service, or public relations preferred.
• OTHER REQUIREMENTS OR LICENSURE: Self-starter and able to work independently, detail-oriented, computer skills, data entry, communication skills, organizational skills, can meet critical deadlines. Must have excellent customer service skills and exhibit professionalism.