Administrative Assistant/ Receptionist - Spokane

Taylor Metal Products is a leading manufacturer of high-end steel roofing and siding products. We have been in
business for over 20 years and continue to grow each year. We always hold true to our motto, Quality Products,
Exceptional Service. Our Spokane location specializes in full-service metal roofing & siding production, and support
for residential and commercial construction. Taylor Metal Products values its employees and strives to provide an
upbeat, positive work environment.

We are looking for a Reception/Admin Assistant to work with various departments by directing inbound phone
calls, processing customer paperwork, placing outbound calls for order pick-ups, plus additional duties as
necessary. Workload varies by season; July - October being the busy season.

Essential Duties:

• Taking and directing a high volume of inbound phone calls utilizing a multi-line internet-based phone
• system (Primary Focus)
• Achieving and maintaining all defined call service-related targets and goals
• Placing outbound calls to customers once their orders are ready for pick up
• Documenting customer action/details in CRM software
• Process customer paperwork when they come into pick up orders
• Manage incoming and outgoing mail/parcel shipments
• Organizing and filing paperwork
• Provide additional support to customer service and data entry teams as needed
• Actively participate in continuous improvement projects and activities
• Additional office duties as needed

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and
• other Federal, State and local standards
• Ability to maintain regular, punctual attendance
• Sit or stand for long periods of time
• Able to lift packages up to 40 pounds

Qualifications:

• Great analytical skills and attention to detail
• Competency in the use of Excel, Word, and other software applications
• Critical thinking skills and ability to perform self-directed work
• Excellent written and verbal communication skills
• A positive attitude with an understanding of the value of teamwork and outstanding customer service
• Possess an interest and drive to learn and grow within the company
• Be technologically savvy

Benefits:

• Medical, Dental, and Vision insurance
• Employer matching 401k
• Paid Vacation Time
• Paid Sick Time
• Paid Holidays

Taylor metal is committed to equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, disability, age, genetic information, protected veteran status, or any other unlawful factor and complies with all applicable laws including those regarding consideration of qualified applicants with criminal histories (such as the San Francisco Fair Chance Ordinance).

All external services required will be sought out by Taylor Metal Products

• Principals only – Recruiters, please do not contact Taylor Metal Products for services.
• No solicitations – Do NOT contact us with unsolicited services or offers.

Qualifications:

• Must have a high school diploma or GED
• Previous admin or assistant experience preferred
• Experience with Microsoft Office and cloud-based computing. CRM software experience desired
• Typing skills and 10-key proficiency
• Good verbal and written communication skills
• Detail-oriented with the ability to compile, sort, and verify accuracy of data
• Good time management skills -- ability to maintain levels of productivity including backing-up other positions in the company
• Attention to detail and excellent problem-solving abilities
• Ability to quickly and accurately input customer orders into a cloud-based system
• Multi-line phone skills