Job Title: Administrative Assistant - Injection Suite
Reports to: Administrative Manager
General Summary of Duties: The Injection Suite Scheduler is responsible for performing a variety of duties specific to the appropriate scheduling of procedures for high volume Physicians and Nurse Practitioners. Exceptional organizational skills and people skills are needed.
Principle Duties and Responsibilities:
- Contact patients for scheduling, review of history and medications to determine and discuss any required preoperative testing or education.
- Ensure that all appropriate paperwork is completed prior to scheduling procedure.
- Ensure accuracy of patient registration and scheduling.
- Ensure correct codes and patient information is provided to facility booking offices.
- Appropriately coordinates number and length of cases booked.
- Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
- Ensure appropriate testing is performed prior to procedures including lab work, clearance from patient’s primary medical physician, etc.
- Contact insurance companies to obtain pre-authorization as required.
- Correspond with appropriate billing staff member regarding patient’s deductibles or payments due prior to surgery. Communicate billing information directly to patients.
- Communicate all necessary information to patients regarding arrival, pre-and post-op instructions and appointments required for their procedure.
- Key player in the training process for other Admins, Surgical Coordinators and front desk staff.
- Additional duties as assigned by the Manager to meet department needs.
Requirements:
- High school diploma or equivalent
- Administrative and organizational skills to coordinate patient-care activities
- Excellent telephone manner and the ability to communicate effectively with patients, coworkers and other physician offices
- Excellent computer skills to accurately and efficiently assist in the running of a busy office, including; email, scanning and word processing
- Organizational skills to triage patients appropriately for required testing, visits, surgeries and other encounters
- Knowledge of MS Office and EMR systems/Practice Management Systems
- Ability to maintain confidentiality
- Attention to detail
- Must be able to travel to all sites if/when necessary.
Skills Required
- High school diploma or equivalent
- Administrative and organizational skills coordinating patient-care activities
- Excellent telephone manner and effective communication skills
- Excellent computer skills, including email, scanning, and word processing
- Organizational skills to triage patients for testing, visits, surgeries, and other encounters
- Knowledge of Microsoft Office and EMR or Practice Management Systems
- Ability to maintain confidentiality
- Attention to detail
- Ability to travel to all sites when necessary
What We Do
Teachers, Healers, Innovators University Orthopedics in Providence, Rhode Island, is a regional referral center for patients with back and neck pain, joint pain, sports medicine problems, shoulder pain, hand problems, hip and knee pain, and foot and ankle injury. The orthopedic center includes more than 65 board-certified orthopedic surgeons who are fellowship-trained, the highest level of medical training in the U.S. These specialists are clinical professors on the faculty of Brown University’s medical school as teachers of other new physicians, and leading the way with clinical research of the latest advances in orthopedic surgery and injury prevention. Our affiliation with Brown Alpert Medical School enables new orthopaedic surgeons to learn the most advanced surgical techniques by working hand in hand with the experienced spine surgeons, hand surgeons, joint replacement surgeons, foot & ankle surgeons and sports medicine specialists at University Orthopedics.
